Privacy

At Calor, we appreciate that when you share your personal information with us, you trust us to look after it. Our Privacy Policy tells you about when, how and why we collect and use your personal information. 

We use your information to make your service seamless.

We collect information from you when you interact with us and we will only use that information for the reason it was given. If you enter into a contract with us, we will use your information to provide products and services to you and meet your expectations. When you make an enquiry or further contact, we will use the information to verify your identity and provide the answer.

When you use our website or apps we use your information to analyse the performance of the website and also to give you the information you need, for example when you enter your location to find a Calor stockist or when you select a product to buy.

We constantly strive to improve our products and services so we may sometimes analyse customer behaviour by using your information along with information other customers. We look at different activity such as; when you read newsletters, when you visit our website, pages you click and what you buy. To do this we use Cookies; you can see how this works and read our statement at calor.co.uk/cookies.

When you choose to connect with us through social media we use your information to respond through your chosen channel.

If you choose to participate in promotions or events, we collect personal information and use it in the organisation of those events or fulfilment of the promotions. You are free to withdraw at any time.

We sometimes use customer information internally to report on the performance of our business and improve our operations. 

We won’t send you anything unless it’s to do with our products and services.

We use your information to keep in touch about suitable offers, news and important information about our products and services. Sometimes we may need to contact you for a safety reason, such as product recalls.

We will not keep your information for longer than we need it.

We will only keep your information for the time its needed provide products or services to you for the purpose of managing your account. When we no longer need it we will either anonymise it so you cannot be identified, archive it so it can no longer be used or delete it securely from our systems. 

We only share your information with those who help deliver our products and services.

Calor employees who are involved in the management and delivery of the products and services you receive will have access to personal customer information so they can do their jobs.

Sometimes we need to share information with companies who help us deliver our products and services. When we do this we ensure the right controls are put in place to keep your information safe.

 

Calor is part of a global organisation so when we use information to build a picture of the company’s performance, this can sometimes be shared across the group. 

We always keep your information safe and secure.

We have invested in strong technical systems as well as physical and operational practices which protects your information from unlawful access. We also ensure our staff are trained to look after your information like it’s their own. 

Your rights to privacy

At any time, you can ask us for a view of the information we hold about you. You have the right to ask us to correct any details and in some circumstances, to ask us to remove your data from our systems. 

Our detailed Privacy Policy document can be found here.

Contact us

If you have any questions or feedback about this notice, or you want to exercise any of your rights as set out above, please don’t hesitate to contact us by the following means;

By telephone:

0345 850 8796

Writing to;

The Privacy Officer

Calor Gas Ltd

Athena House

Athena Drive

Tachbrook Park

Warwick

CV34 6RL