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Hot weather? Your LPG tank is designed for it. Our tanks have a mechanism for releasing pressure in very hot weather. It's important you contact us if this happens. Read our helpful support and safety notice.

Calor Account services and support

Get in touch

If you have a Calor account, you can find our contact details here if you ever need to get in touch. If you’re wondering how to contact the Calor customer service team, the details below cover our bulk customer service, bottled gas support and Metered estates. 

Login to Calor Account Online Frequestly asked questions
Place an order for your bulk tank
Register for Calor Account Online
Contact your local customer service team
Engineering - Call our team
Moving into a Calor powered home
Help understanding your bills
Delivery information
Emergencies

Need to speak to us? First select which supply type you use...

Please fix all the error(s) and then submit the form.

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Please fix all the error(s) and then submit the form.

Hang on! We're just checking that your information gets through to us

Please fix all the error(s) and then submit the form.

Hang on! We're just checking that your information gets through to us

*Required fields. By submitting this form, you confirm that you are a registered authorised contact for the account. We'll only use the information you've provided to respond to your enquiry and service your account. To find out more about how we collect, use and protect your personal information, please read our Privacy Policy.

Please fix all the error(s) and then submit the form.

Hang on! We're just checking that your information gets through to us

*Required fields. By submitting this form, you confirm that you are a registered authorised contact for the account. We'll only use the information you've provided to respond to your enquiry and service your account. To find out more about how we collect, use and protect your personal information, please read our Privacy Policy.

Did you know that submitting your meter reading regularly can help keep your energy bills accurate and hassle-free?
It's quick, easy, and ensures you only pay for the energy you use.

Why it matters
When we don't have your latest meter reading, we have to estimate your usage. That can sometimes lead to surprises on your bill - either higher or lower than expected. By submitting a reading, you get a true reflection of your energy use and can plan your budget with confidence.

Our recommendation
We recommend submitting a read once a month. Tip: Set a reminder each month - maybe around the time you check your statement - so it becomes a simple habit. 

How to submit a meter reading:

  • Through WhatsApp
  • Online via your Calor Account Online – caloraccountonline.co.uk
  • By email at accountenqueries@calor.co.uk
  • Call 0345 766 1111 - use option 9 for the automated 'submit a read' line, or speak to a member of the team.

It only takes a few minutes, but it makes such a huge difference. Regular meter reads mean:

  • More accurate bills
  • Better control of your energy usage
  • Peace of mind

Please fix all the error(s) and then submit the form.

Hang on! We're just checking that your information gets through to us

*Required fields. By submitting this form, you confirm that you are a registered authorised contact for the account. We'll only use the information you've provided to respond to your enquiry and service your account. To find out more about how we collect, use and protect your personal information, please read our Privacy Policy.

Did you know you can speak to us on Live chat?

If you have an online account with us, you can now speak to one of our customer service agents via live chat. Simply login to your account and click on the chat bubble in the bottom right of your screen.

Looking to switch to Calor?

Two ladies laughing in a rural river

Free gas credits when you recommend us to a friend - Now that's worth sharing!

 When you recommend us to a friend who wants to switch fuel to LPG, we’ll top up both of your Calor Accounts with up to £75 worth of gas.* Share the love (and the gas credits)

Here to help...

You can pay your Calor bill online, over the phone, or via automated payment. The main payment options include logging into your online account, calling the automated phone line, or setting up a direct debit.

Online and Phone Payments

Online Account: Log in or register through Calor Account Online to view and pay your bills securely.

Automated Phone Line: Call 0345 6000 770 anytime to make an automated card payment. Please make sure to have your account number ready.

Customer Service: Call 0345 609 6202 to speak to our team about setting up a Direct Debit

If you need to get in touch with our Customer Service team, simply fill out the Customer Service form above and our team will pick up your enquiry. 
If you need Financial support or help understanding your bills, we can help. Take a look at our advice page for more information - Support with your bills
Automatic top ups with Calor.

Safety Hub

 For all you need to know about LPG safety, head on over to our Safety Hub.  Safety Hub
Pizza from a Calor fuelled pizza oven

Advice and Inspiration

 Head over to our blog for advice, how-to guides, recipes & news. News and views