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Gas Emergency

What to do in an emergency

If you have a gas emergency, including a gas leak, suspected carbon monoxide, or gas supply disruption to an essential service, please call our emergency line.  We're available 24 hours a day, 365 days a year.


How to stay safe

 You must call 999 immediately.

Ask for the fire service and tell them you have an LPG gas bottle or LPG tank. 

  • If you have gas bottles - If it’s safe to do so, shut off valves on your gas bottles and the emergency control valve outside the building (if applicable).
  • If you have an LPG tank - If it's safe to do so, you should shut off all valves and the emergency control valve (ECV) outside the building.
  • Call the Calor Emergency Service on 03457 444 999.
  • Don’t turn on the gas until the system has been declared safe and all appliances have been turned off.

Gas leaks

If you suspect one

If you have gas bottles - Shut off the emergency control valve outside the building and the valve on top of each gas bottle, located under the changeover valve (if applicable).

If you have an LPG tank -  Shut the ECV outside the building. Shut the gas installation valve - you’ll find this on the top of your above ground tank or beneath the cover of your below ground tank

  • Don’t use electrical switches, mobile phones, electrical devices, naked flames, or smoke within the area. Make sure there are no other sources of ignition in the affected area.
  • Don’t turn any light switches on.
  • Open windows and doors to ventilate, particularly at lower levels.
  • Call the Calor Emergency Service on 0345 7444 999.

Carbon Monoxide

A poisonous gas

CO is produced when appliances aren’t working correctly. It has no colour, smell, or even taste. CO detectors* are available, and we recommend you get one fitted.

  • Seek medical attention if you suspect you’re suffering from signs of CO poisoning, and call our Calor Emergency Service on 03457 444 999.

Signs of exposure include:

  • Tightness across the forehead, headaches, weakness, dizziness, nausea, and vomiting
  • Coma, intermittent convulsion
  • Depressed heart action

*Complying with BS:EN:50291