We’re working hard to respond to high levels of demand and deliver gas quickly and safely. Challenges of colleague absences due to the surge in Covid-19 cases, cylinder shortages and increased demand are affecting our service levels. Read our full statement here.

Returns

Return your gas bottle

Do you have a cylinder you no longer require?

It’s important that empty and unwanted gas bottles are returned to us so we can recycle and reuse them. If you or someone you know has a cylinder that’s no longer needed, please call your local Calor Centre so that we can arrange a collection for you. Find the details of your nearest Calor Centre here.

Frequently asked questions

Sure! Please head over to our Calor Centre page, where you can find the details of your local Calor Centre. Just reach out to them and they will arrange collection.

 

Alternatively you can return a gas bottle to one of our retailers, you can find your nearest one here, however, please call before travelling to check opening hours and if they are taking returns. 

Please contact your local Calor Centre who will arrange collection and a refund.

If you have your Cylinder Refill Agreement paperwork you will receive a 25-70% refund of the original CRA cost depending on how many years ago you purchased the gas bottle. 

 

If you would like to return a gas bottle, please call your local Calor Centre who can arrange collection and arrange a refund. If you have your Cylinder Refill Agreement paperwork you will receive a 25-70% refund of the original CRA cost. To contact your local Calor Centre please find their details here

 

 Here's a list of our retailers that will not issue a refund: 

  • Applegreen
  • B&Q
  • Blue Diamond
  • Central Convenience Stores
  • Co-Operative Group
  • Dobbies Garden Centres
  • Fuel Express
  • Go Outdoors
  • Highway Stops Retail (HSRL)
  • Hillier Garden Centres and Nurseries
  • JTF Home & Garden
  • Klondyke & Strikes Garden Centres
  • Millets
  • Morrisons
  • Notcutts Garden Centres
  • Shell
  • The Range
  • Wyevale Garden Centres
Yes, you can contact your local Calor Centre who will advise on the best way to return your gas bottle or arrange a collection. You can find their details on our Calor Centre page.