Can I exchange a bottle that isn't owned by Calor?

We only offer gas bottle exchanges and refunds if the gas bottle is owned by Calor. You can exchange your gas bottle free of charge, if it belongs to the same Cylinder Refill Agreement category group. You can find a list of all Calor owned gas bottles below. Please bear in mind that if your gas bottle is not Calor branded but listed below, we will exchange it for a Calor branded gas bottle. Abbott Gas Anglesey Gas Astra Gas Autogas BCS Cheaper Gas Bell Gas Best Gas Blackburn Gas Border Gas Brita Gas Ltd Budget Gas Ltd Calor Gas Castle Gas Compact Gas Corral Gas Cosy Gas CPS Fuels & CPS Gas Darnley – Wakefield D G Supplies Discount Gas Easy Gas Elf ELF Anglia ELF Flexigas ELF Propower Eurogas Firepalm Flexigas GL Gas Glogas Go-Gas Cylinders Hardy & Collins Heatlink Heron Gas Hingley Gas Homeheat Jackson Gas K Gas KG Smith Kim Gas King Gas Knight Gas Knottingley Gas LBG London – Bottled Gas L&B Gas London Gas LPG Direct MG Gas Supplies Manchester Gas Mariner Gas MB Gas Merrell Gas Mitchell Gas Northern Gas Norvic Gas PD Fuels Pennine Gas PML Primagas Propower Quadgas Quadstoke R&R Gas Roberts Fuels Ltd Rochdale Gas Rogas Scottish Rural Gas Sheppards Industrial Services (SIS) Solo Gas SR Jackson Stubbings Gas Swift Gas Ltd Tank Gas The Gas Man The Gasman Traford Gas Trident Gas Try Gas UKPP Vitagas West Wales Gas WWG

Can I exchange a gas bottle for a different size bottle?

If your gas bottle is in the same category group, there won't be an extra charge for the gas bottle itself if you have the correct Cylinder Refill Agreement. If you'd like to purchase a gas bottle in a different category group, you'll need to purchase a new Cylinder Refill Agreement, subject to availability. Please check on our Online Shop or with your local stockist. Take a look at our gas bottle categories above to see where your gas bottle belongs.

Can I exchange a gas bottle online?

We'll collect your bottle and hand over a full one. If you’re ordering a gas bottle within the same category group, simply select ‘A replacement bottle’ on the correct gas bottle shop page. If you’d like to order a gas bottle in a different category group, you’ll need to select ‘A new full bottle’ which includes a new Cylinder Refill Agreement. Not sure on the gas bottle categories? Not to worry, we’ve made a simple list of our gas bottle categories, which can be seen above. If you’re ready to exchange, have a look at our online gas bottles shop.

What will happen if I order a gas bottle exchange in a different category group?

If you have ordered a gas bottle online within a different category group, and you haven't purchased a new Cylinder Refill Agreement, unfortunately our driver will not be able to fulfil the delivery. We’ll then refund the gas bottle and ask you to order again. To save you the hassle, please make sure you purchase the correct Cylinder Refill Agreement when ordering your gas bottle. If you’re not sure which category your gas bottle belongs to, please take a look at the gas bottle categories above.

How can I tell if my gas bottle is empty?

The best way to tell if your gas bottle is empty is to have a look at the tare disk. This shows the weight of the gas bottle when it doesn’t contain any gas. If you look at the top of the gas bottle surrounding the outlet valve, you’ll see a circular aluminium disk. If you look closely at the circular disk, you can see the tare weights shown as two numbers either side of each other. This is the tare weight in pounds (to the left) and ounces (to the right). Convert this into kilograms (kg) to find out the weight of your gas bottles when it’s empty. If you have a Cube Gas bottle, the tare weight is already shown in kilograms. Here’s an example. Let’s say you’ve bought a 13kg Patio gas bottle. You’ve seen that the tare weight reads 32 pounds, so you convert this to 14.5kg. Now you know that when your gas bottle reaches 14.5kg, it will be empty.

Refillable gas bottles and cylinders: what to do

Empty gas bottle? It's time for a refill

If you’ve got an empty Calor gas bottle, you can exchange this for a like-for-like replacement bottle at one of our retailers without paying for a new Cylinder Refill Agreement (CRA). If you haven't got a bottle to exchange, you can buy one of our gas bottles at certain retailers. Simply use the filter on the retailer finder to locate a stockist who can provide new bottles without an exchange.

Find your local retailer

Can I exchange my gas bottle for a different size?

Yes, you can. However, if the cylinder is in a different exchange group, you’ll need to take out a new Cylinder Refill Agreement. The CRA charges for each bottle group are shown in the table below. For example, if you have a bottle in the small propane group and you want to exchange it for a bottle in the large propane group then you'll need to pay for a new large propane CRA of £69.99

Take a look below at the different exchange groups and check which group your bottle is in.

You can buy a refill for your empty bottle from your local retailer.

What is a CRA?