We’re working hard to respond to high levels of demand and deliver gas quickly and safely. Challenges of colleague absences due to the surge in Covid-19 cases, cylinder shortages and increased demand are affecting our service levels. Read our full statement here.

Three 5kg Calor Patio Gas bottles

Refills and exchanges

Empty gas bottle? It's time for a refill

Refill your existing bottle or exchange for a different size

You're gas bottle is running on empty, we can help fix that!

If you have an empty Calor gas bottle, you can either ask for a refill bottle or to exchange your bottle for a different size in the same category. You can do this via our online shop, or at your local retailer.

When ordering a refill, your bottle will be swapped for a full bottle, either the same type you had before, or a bottle in the same category, depending on what you asked for. You wont need to pay for a Cylinder Refill Agreement (CRA) for a refill or an exchange within the same category. If you need a different gas bottle this time, please take a look below at the different categories there are.

There are five gas bottle groups as shown below. You can exchange a gas bottle within the same group, without having to pay for an extra CRA. If you need a gas bottle that belongs to a different category, you’ll need to purchase a new CRA. Take a look at our gas bottle categories below, to see which gas bottles you can exchange. 

Frequently asked questions

Have a question about how gas bottle refill and exchanges work? You should find all the answers here:

We only offer gas bottle exchanges and refunds if the gas bottle is owned by Calor.  You can exchange your gas bottle free of charge, if it belongs to the same Cylinder Refill Agreement category group. You can find a list of all Calor owned gas bottles below. Please bear in mind that if your gas bottle is not Calor branded but listed below, we will exchange it for a Calor branded gas bottle.

  • Abbott Gas
  • Anglesey Gas
  • Astra Gas
  • Autogas
  • BCS Cheaper Gas
  • Bell Gas
  • Best Gas
  • Blackburn Gas
  • Border Gas
  • Brita Gas Ltd
  • Budget Gas Ltd
  • Calor Gas
  • Castle Gas
  • Compact Gas
  • Corral Gas
  • Cosy Gas
  • CPS Fuels & CPS Gas
  • Darnley – Wakefield
  • D G Supplies
  • Discount Gas
  • Easy Gas
  • Elf
  • ELF Anglia
  • ELF Flexigas
  • ELF Propower
  • Eurogas
  • Firepalm
  • Flexigas
  • GL Gas
  • Glogas
  • Go-Gas Cylinders
  • Hardy & Collins
  • Heatlink
  • Heron Gas
  • Hingley Gas
  • Homeheat
  • Jackson Gas
  • K Gas
  • KG Smith
  • Kim Gas
  • King Gas
  • Knight Gas
  • Knottingley Gas
  • LBG London – Bottled Gas
  • L&B Gas
  • London Gas
  • LPG Direct
  • MG Gas Supplies
  • Manchester Gas
  • Mariner Gas
  • MB Gas
  • Merrell Gas
  • Mitchell Gas
  • Northern Gas
  • Norvic Gas
  • PD Fuels
  • Pennine Gas
  • PML
  • Primagas
  • Propower
  • Quadgas
  • Quadstoke
  • R&R Gas
  • Roberts Fuels Ltd
  • Rochdale Gas
  • Rogas
  • Scottish Rural Gas
  • Sheppards Industrial Services (SIS)
  • Solo Gas
  • SR Jackson
  • Stubbings Gas
  • Swift Gas Ltd
  • Tank Gas
  • The Gas Man
  • The Gasman
  • Traford Gas
  • Trident Gas
  • Try Gas
  • UKPP
  • Vitagas
  • West Wales Gas
  • WWG

You certainly can. If your gas bottle is in the same category group, there won't be an extra charge for the gas bottle itself if you have the correct Cylinder Refill Agreement. If you'd like to purchase a gas bottle in a different category group, you'll need to purchase a new Cylinder Refill Agreement, subject to availability. Please check on our Online Shop or with your local stockist.

Take a look at our gas bottle categories above to see where your gas bottle belongs.

We'll collect your bottle and hand over a full one. If you’re ordering a gas bottle within the same category group, simply select ‘A replacement bottle’ on the correct gas bottle shop page. If you’d like to order a gas bottle in a different category group, you’ll need to select ‘A new full bottle’ which includes a new Cylinder Refill Agreement. Not sure on the gas bottle categories? Not to worry, we’ve made a simple list of our gas bottle categories, which can be seen above. If you’re ready to exchange, have a look at our online gas bottles shop.
If you have ordered a gas bottle online within a different category group, and you haven't purchased a new Cylinder Refill Agreement, unfortunately our driver will not be able to fulfil the delivery. We’ll then refund the gas bottle and ask you to order again. To save you the hassle, please make sure you purchase the correct Cylinder Refill Agreement when ordering your gas bottle. If you’re not sure which category your gas bottle belongs to, please take a look at the gas bottle categories above. 

The best way to tell if your gas bottle is empty is to have a look at the tare disk. This shows the weight of the gas bottle when it doesn’t contain any gas. If you look at the top of the gas bottle surrounding the outlet valve, you’ll see a circular aluminium disk. If you look closely at the circular disk, you can see the tare weights shown as two numbers either side of each other. This is the tare weight in pounds (to the left) and ounces (to the right). Convert this into kilograms (kg) to find out the weight of your gas bottles when it’s empty. If you have a Cube Gas bottle, the tare weight is already shown in kilograms. 

Here’s an example. Let’s say you’ve bought a 13kg Patio gas bottle. You’ve seen that the tare weight reads 32 pounds, so you convert this to 14.5kg. Now you know that when your gas bottle reaches 14.5kg, it will be empty.