At Calor, we’re working tirelessly to deliver gas safely and keep UK homes and businesses running. The health and safety of our customers and our people are paramount, while we strive to run our operations as normally as possible. Read our full statement.

Cookies

Cookie statement

This website Calor.co.uk (hereafter referred to as “Website”) uses cookies. A cookie is a small text file (comprising of numbers and letters) that we send to your internet browser so that we are able to recognise your browser when you return and allows us to improve our site. Cookies can collect data on the use of the Website such as which pages are visited and the duration of a user session. When you use the Website, the cookie sends data to Calor Gas Limited (hereafter referred to as “Calor”, we or us).

Calor does not retain a cookie longer than necessary

We use session cookies and persistent cookies:

A session cookie can track usage such as the webpages you visit and what options you use. When you close the internet browser, the session is ended and the cookie is deleted.
A persistent cookie enables the Website to recognise you at a subsequent visit.

Calor stores cookies that are essential in providing the functionalities of the Website. If you do not wish to receive any cookies at all, you may set your browser to refuse cookies all together. Please note that in that case you may no longer be able to use all the functionalities of the Website.

Types of cookies

Types of cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.
Analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users find what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our Website and to embed functionality from third party services. This enables us to personalise our content for you, greet you by name, remember your preferences.
Advertising cookies. These cookies record your visit to our Website, the pages you have visited on our Website and others and the links you have followed. We will use this information to make the advertising displayed to you more personalised to your interests. We may also share this information with third parties like NextRoll for this purpose. Find out more about NextRoll's privacy policy here.

Calor's cookie summary

A summary of the cookies that Calor uses

Cookie Type	Cookie Name	Description	Detail	Rentention Period	Value	Domain	Path	Expires/Max-age	Size	HTTP	Secure
Strictly Necessary	.AspNet.Cookies		Set by Owin middleware which is used for authentication.		Xc8oOVGwr77iaQpDbjVW9ToD5pMnEffNGoaJsGcFxz1M_-HERivrkOWNIvUvNpkjLzP7xRV_GaF5iaJXJNQ4F5cPbChhr35-_uybScaXUztWp0mBCOfuuWOM0vhn9IjJJnv7gRd9Tk-ezL5ZQXGKTL_B_nz31mP83HdZ3PhVS35iPHAKeHFzmzYW2k2OI27qPE5g_J7d6o4DP6qmlev5tQU5bFH_g2Sq9M7aO3B2_IPhCJsjGxvs1g8kohGPI0HlCng1HL5Ec1W-4PM9S73eNEX2tzaZ9eK9HCh1HRs8Y-dvt-zIFdz_49zOhxCetV6pNccArz1hGzJoa1ro0Tb8Z1z2p9LvAQoF7iyjYx1MrOH-opjKYkVb_xnnd1BIZJbBj-PtjmmlYc7ivkTISgupNoYOKpPuk2M5y53cli5-Z32hjaXyeuKt0wnMx2dKDo4EOtVAOqbC4iSjXD9qEwPMmw	wwwcalorcouk.preprod.shve.host	/	1969-12-31T23:59:59.000Z	##	✓	✓
Strictly Necessary	ARRAffinity		Helps Azure determing where the request should go when entering a server farm.		37483ce6479b2576283ed14ccd1ac2e1ca7fd3402b6b18344f729af5a92592cf	.wwwcalorcouk.preprod.shve.host	/	1969-12-31T23:59:59.000Z	75	✓
Strictly Necessary	ASP.NET_SessionId		Enables .Net websites to identify user between requests.		nzjbqvvxjnbzqfjbfmghz31r	wwwcalorcouk.preprod.shve.host	/	1969-12-31T23:59:59.000Z	41	✓	✓
Analytics	SC_ANALYTICS_GLOBAL_COOKIE		Sitecore Analytics cookies are used to allow us to see a user ID, to remember previous visits. Powered by Sitecore Analytics.		33501c428639493fa9070cc69aba57a5\|True	wwwcalorcouk.preprod.shve.host	/	2028-12-16T08:06:23.546Z	63	✓	✓
Strictly Necessary	__RequestVerificationToken		Used by .net to prevent CSRF attacks on forms.		kVtZPIPufc98PbovMS6A1bTyZAwC2n6ZFzkTWMhCxZeZ3Eyph8GTbKUfbDyPF3Ol5dllW5mHNgTeRrhtv0A7eSaaPUBEnThki2QDubzhv881	wwwcalorcouk.preprod.shve.host	/	1969-12-31T23:59:59.000Z	##	✓	✓
Analytics	_ga	---	Google	---	GA1.2.1016538650.1545125335	.shve.host	/	2020-12-18T09:00:12.000Z	30
Analytics	_gat_gtag_UA_10803941_15		Google		1	.shve.host	/	2018-12-19T09:01:01.000Z	25
Analytics	_gid	---	Google	---	GA1.2.352940582.1545125335	.shve.host	/	2018-12-20T09:00:12.000Z	30
Functionality	calorcoukweb#lang		Dictates the language used on the website. For multiple websites this cookies value can change based on a language selector.		en-GB	wwwcalorcouk.preprod.shve.host	/	1969-12-31T23:59:59.000Z	22		✓
Functionality	isTouch				true	wwwcalorcouk.preprod.shve.host	/	2019-12-18T09:29:15.000Z	11
Functionality	shvenergy_retrive_lpgquote		These cookies are used to allow us to see which quote is retrieved for user, powered by Sitecore, to remember previous quotes.		{"Id":"LINSLV","Price":"74.28","ExpirationDate":"2019-01-12T13:28:03.7022619Z"}	wwwcalorcouk.preprod.shve.host	/	2019-07-12T13:28:03.871Z	##
Functionality	shvenergy_retrive_lpgquote_closed		These cookies are used to allow us to see when a user closes a qoute tool, without completing it. Powered by Sitecore		closed	wwwcalorcouk.preprod.shve.host	/	2018-12-19T09:29:20.000Z	39
Functionality	shvenergy_wizard_incomplete		These cookies are used to allow us to see a user ID, to remember previous visits. Powered by Sitecore		17861f21-488c-462f-8bbe-b1e93fb4ba90	wwwcalorcouk.preprod.shve.host	/	2019-03-18T09:30:34.000Z	63
Functionality	shvenergycookiewarning		These cookies are used to allow us to use cookies from visitors.		true	wwwcalorcouk.preprod.shve.host	/	1969-12-31T23:59:59.000Z	26
Functionality	shvfonts_are_cached		Cookies used with regards to website performance. We lazyload webfonts and store this in this cookie.		true	wwwcalorcouk.preprod.shve.host	/	2019-11-07T13:36:20.000Z	23
Strictly Necessary	sitecore_userticket		Used by Sitecore when authenticated (probably not seen by endusers)		5123417899DD4ECF8D7A9FEDA4EE42E8	wwwcalorcouk.preprod.shve.host	/	1969-12-31T23:59:59.000Z	51	✓
Functionality	unsupported_browser_version		If a user has a very old browser, we show a banner telling them to upgrade the browser to a later version. We store whether or not the user has seen this banner.		seen	wwwcalorcouk.preprod.shve.host	/	1969-12-31T23:59:59.000Z	31	✓	✓
Marketing	_adroll		Helps to ensure relative content is served after leaving the website.		YZEMFVIQTFBZTD3AJCWENJ	www.calor.co.uk		30 - 180 days			✓
Analytics	Force24 Tracking Script		Record your visit to the website, analyse the search terms you have used to either find our website or used on our website, record browsing behaviour and access the contents of any form you submit to us.			www.calor.co.uk	/business-energy/solution-for/forklift-trucks/switch-fuel /business-energy/solution-for/forklift-trucks/switch-fuel/thank-you-BE-efc /business-energy/solution-for/forklift-trucks/switch-lpg-supplier /business-energy/solution-for/forklift-trucks/switch-lpg-supplier/thank-you-BE-efc /business-energy/solution-for/industry/manufacturing /business-energy/business-enquiry* /business-energy/resources/case-studies /business-energy/resources/case-studies#forklift-trucks /business-energy/resources/reports-and-downloads /news-and-views	2028-12-16T08:06:23.546Z

Calor will use Google Analytics' cookies. Google Analytics is a web analysis service that is offered by Google Inc. (Google). Google Analytics uses cookies only to analyse the usage of the Website by users. Google uses aggregated statistical data to give Calor an insight in the way users use the Website.

You can find more information on Google Analytics here.

Unless the cookie is a strictly necessary cookie, you can withdraw your consent to our cookies at any time even if you have previously consented. Visit your web browser if you do not wish to receive cookies, or just set your browser to notify you when you receive a cookie. Although, please do remember that if you do not consent to our functionality cookies, parts of our websites will not work. For example, you may not be able to watch our videos. For this reason, we may occasionally send you prompts which allow you to consent to a cookie you have previously rejected.

Controlling and deleting cookies

How to control and delete cookies

Our cookies do not store sensitive information about you, such as your name, address or payment details. They simply hold a ‘key’ that can be associated with this information. However, if you prefer to remove cookies from Our Website, you can use your browser settings to do this. You can usually do this by opening the ‘Settings’ of your chosen browser; and entering the ‘Privacy’ menu, which will allow you to block cookies from certain websites, or clear your current cookies. This may mean that your device no longer remembers username and passwords for those websites.

As there are many popular browsers, we recommend getting exact instructions for your chosen browser by checking the ‘Help’ section. Some browsers offer a private browsing mode; which allows you to browse the internet with no temporary internet files; such as cookies, browsing history and form data, being saved. Please be aware that some website functionality may be restricted if you are using the private browsing setting.