Cookies

Cookie statement

This website Calor.co.uk (hereafter referred to as “Website”) uses cookies. A cookie is a small text file (comprising of numbers and letters) that we send to your internet browser so that we are able to recognise your browser when you return and allows us to improve our site. Cookies can collect data on the use of the Website such as which pages are visited and the duration of a user session. When you use the Website, the cookie sends data to Calor Gas Limited (hereafter referred to as “Calor”, we or us).

Calor does not retain a cookie longer than necessary

We use session cookies and persistent cookies:

  • A session cookie can track usage such as the webpages you visit and what options you use. When you close the internet browser, the session is ended and the cookie is deleted.
  • A persistent cookie enables the Website to recognise you at a subsequent visit.

Calor stores cookies that are essential in providing the functionalities of the Website. If you do not wish to receive any cookies at all, you may set your browser to refuse cookies all together. Please note that in that case you may no longer be able to use all the functionalities of the Website. 

Types of Cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.
  • Analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users find what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our Website and to embed functionality from third party services. This enables us to personalise our content for you, greet you by name, remember your preferences.
  • Advertising cookies. These cookies record your visit to our Website, the pages you have visited on our Website and others and the links you have followed. We will use this information to make the advertising displayed to you more relevant to your interests. We may also share this information with third parties for this purpose.

A summary of the cookies that Calor uses

Cookie Type

Cookie Name

Description

Detail

Retention Period

Strictly Necessary

_cfuid

These cookies help to make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis

1 year

 

JSESSIONID

 

JSESSIONID is a cookie in J2EE web application which is used in session tracking.

Session

Functionality

SnapABugHistory

 

These cookies enable a website to remember information that changes the way that the website looks or behaves, like your preferred language or the region that you are in.

The cookies are used to allow our livechat, powered by SnapEngage, to respond to real-time queries from website visitors; and to remember previous conversations.

1 year

 

SnapABugRef

 

The cookies are used to allow our livechat, powered by SnapEngage, to respond to real-time queries from website visitors; and to remember previous conversations.

Session

 

SnapABugVisit

 

The cookies are used to allow our livechat, powered by SnapEngage, to respond to real-time queries from website visitors; and to remember previous conversations.

Session

 

_amplify_dcx

 

Javascript cookies used for Contact Us functionality; awaiting further clarification from the Pixel.

Session

 

_amplify_va_va_cxco-contact

 

Javascript cookies used for Contact Us functionality; awaiting further clarification from the Pixel.

Session

 

_amplify_va_va_cxco-nav

 

Javascript cookies used for Contact Us functionality; awaiting further clarification from the Pixel.

Session

 

AdiErr

 

Javascript cookies used for Contact Us functionality; awaiting further clarification from the Pixel.

Session

 

AdiLp

 

Javascript cookies used for Contact Us functionality; awaiting further clarification from the Pixel.

Session

 

AdiS

 

Javascript cookies used for Contact Us functionality; awaiting further clarification from the Pixel.

Session

 

AdiV

 

Javascript cookies used for Contact Us functionality; awaiting further clarification from the Pixel.

Session

 

AdiVi

 

Javascript cookies used for Contact Us functionality; awaiting further clarification from the Pixel.

1 year

 

Cached_front_form_key

 

Javascript cookies used for Contact Us functionality; awaiting further clarification from the Pixel.

Session

 

Fonts

 

Javascript cookies used for Contact Us functionality; awaiting further clarification from the Pixel.

Session

 

Frontend

 

Javascript cookies used for Contact Us functionality; awaiting further clarification from the Pixel.

Session

 

TipMix

 

Javascript cookies used for Contact Us functionality; awaiting further clarification from the Pixel.

Session

Analytics

_adiCookieCheck

These cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

This cookie is generated by RandomTap, providing valuable insight by allowing us to understand visitor interaction between our website and our call centre.

Session

 

_ga

 

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site. Where visitors have come to the site from and the pages they visited.

2 years

 

_gat

 

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site. Where visitors have come to the site from and the pages they visited.

Session

 

_gid

 

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site. Where visitors have come to the site from and the pages they visited.

 

 

Session

Advertising

Ads/ga-audiences

These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user; and thereby provide more value.

Collecting pools of users who have visited certain sections of your website - in this way we can use these user lists to better target our PPC activity.

Session

 

Ads/user-lists/#

 

Collecting pools of users who have visited certain sections of your website - in this way we can use these user lists to better target our PPC activity.

Session

 

Anj

 

The anj cookie contains advertising interest segments provided by third parties. This allows us to display relevant advertising to website visitors.

3 months

 

Collect

 

Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.

Session

 

FR

 

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

3 months

 

IDB

 

The cookie is generated b double-click floodlight tags. This cookie holds random string values.

1 year

 

IDE

 

The cookie is generated b double-click floodlight tags. This cookie holds random string values.

2 years

 

Khaos

 

Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad network.

1 year

 

KRTBCookie_#

 

Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads.

3 months

 

PUBMDCID

 

Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads.

3 months

 

PugT

 

Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads.

29 days

 

Put_#

 

Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads.

29 days

 

Rpb

 

This cookie is generated by double-click floodlight tags. This cookie holds random strings.

29 days

 

Rpx

 

This cookie is generated by double-click floodlight tags. This cookie holds random strings.

29 days

 

Sess

 

The sess cookie contains a single non-unique value: “1”. It is used by the Platform to test whether a browser is configured to accept cookies from AppNexus.

Session

 

Test_cookie

 

Tests for cookie setting permissions for Google Analytics

Session

 

Tuuid

 

Tracking conversions and segmenting users for analytics

1 year

 

Tuuid_last_update

 

Tracking conversions and segmenting users for analytics

2 years

 

Tuiid_lu

 

Tracking conversions and segmenting users for analytics

2 years

 

Um

 

AddThis cookie; for social sharing

1 year

 

Uuid2

 

Tracking conversions and segmenting users for analytics

3 months

 

Visitor_info1_live

 

YouTube cookie used to display embedded videos

179 days

 

YSC

 

Google cookie to save YouTube preferences

Session

 

Calor will use Google Analytics' cookies. Google Analytics is a web analysis service that is offered by Google Inc. (Google). Google Analytics uses cookies only to analyse the usage of the Website by users. Google uses aggregated statistical data to give Calor an insight in the way users use the Website.

You can find more information on Google Analytics here.

 

Unless the cookie is a strictly necessary cookie, you can withdraw your consent to our cookies at any time even if you have previously consented. Visit your web browser if you do not wish to receive cookies, or just set your browser to notify you when you receive a cookie. Although, please do remember that if you do not consent to our functionality cookies, parts of our websites will not work. For example, you may not be able to watch our videos. For this reason, we may occasionally send you prompts which allow you to consent to a cookie you have previously rejected.

How to control and delete cookies

Our cookies do not store sensitive information about you, such as your name, address or payment details. They simply hold a ‘key’ that can be associated with this information. However, if you prefer to remove cookies from Our Website, you can use your browser settings to do this. You can usually do this by opening the ‘Settings’ of your chosen browser; and entering the ‘Privacy’ menu, which will allow you to block cookies from certain websites, or clear your current cookies. This may mean that your device no longer remembers username and passwords for those websites.


As there are many popular browsers, we recommend getting exact instructions for your chosen browser by checking the ‘Help’ section. Some browsers offer a private browsing mode; which allows you to browse the internet with no temporary internet files; such as cookies, browsing history and form data, being saved. Please be aware that some website functionality may be restricted if you are using the private browsing setting.