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We automatically schedule your gas deliveries
If your gas usage has increased significantly and you’re concerned about your gas supply, please check your meter. If you’re still concerned, please get in contact.
You manage and order your gas deliveries
As always, our recommendation for those who manually order gas is to place an order when your tank reaches 25% to guarantee delivery within 7-14 days. Before the tanks meter reads 25%, just call your local Calor operations centre or order online.
Absolutely. If you have a Calor Account Online, you can log in to manage your online orders.
Not registered? No problem. Registering for a Calor Account Online account is quick, easy and fuss-free.
In most instances, you won’t have to be in when you receive your delivery. However, in the instances that a driver cannot easily access your home or garden, we ask for you to be in. If you’re unsure about access, please contact us.
You may or may not know that LPG takes the form of a gas at room temperature and under natural atmospheric pressure. But when stored under pressure, such as in our cylinders and bulk tanks, the LPG liquefies. When LPG is in its liquid phase, it naturally expands in warmer conditions.
So, allowing suitable space for any likely expansion, we only fill our cylinders and bulk tanks to a maximum of 87%.
When one of Calor representatives fills your bulk LPG tank, there will be a small release of gas. This should dissipate quickly and will not cause you any harm. However, if you can smell gas when the delivery driver has left, please call the Emergency Line on 03457 444 999 straight away.
The Emergency Line is active 24/7 and we have Emergency Engineers on-call at all times.
If you've received a delivery but your systems aren’t working, you may need to reset the pressure regulator on your tank. The video at the bottom of this page will show you exactly how to do so. If you’re hesitant at all, please get in contact.
If you’d like us to monitor your gas usage and automatically order a top up of gas to your home, whenever you need it, please contact us.