We’re currently experiencing cylinder availability issues due to higher demand and restricted supply. Some cylinder sizes are unavailable or limited to exchange only. Calor Centres are closed to the public. Please read our full statement.

LPG Delivery Information

Local delivery information

We'll keep you up to date

So you'll always be in the know

All bulk deliveries will be sent to your home or business by your local Calor Operations Centre (COC). We'll always keep you posted about the delivery service status of your local COC and ensure that we deliver your energy as quickly as possible.

Due to high levels of demand, deliveries may take up to 14 days.
 

Your local delivery status 

Self-ordering – When your tank level reads 25% please call Grangemouth COC on 0345 609 6201  and our agents will offer advice and information on how much gas you have left in the tank. From your historic use, we can advise when a delivery is required and place the order to be delivered in advance of your tank running low.
 
Auto-ordering – We will schedule your delivery as soon as possible, but you may have lower than usual levels of LPG in your tank by the time we deliver at around 15%. If your tank levels are below 10% then please call Grangemouth COC on 0345 609 6201
Self-ordering – Our recommendation for those who manually order gas is to place an order when your tank reaches 25% to guarantee delivery within 14 days. Before the tanks meter reads 25%, please call Port Clarence COC on 0345 609 6202 or order online
 
Auto-ordering – We will schedule your delivery as soon as possible, but you may have lower than usual levels of LPG in your tank by the time we deliver at around 15%. If your tank levels are below 10% then please call Port Clarence COC on 0345 609 6202.
Self-ordering – Our recommendation for those who manually order gas is to place an order when your tank reaches 25% to guarantee delivery within 14 days. Before the tanks meter reads 25%, please call Elland COC on 0345 609 6205 or order online
 
Auto-ordering – We will schedule your delivery as soon as possible, but you may have lower than usual levels of LPG in your tank by the time we deliver at around 15%. If your tank levels are below 10% then please call Elland COC on 0345 609 6205
Self-ordering – Our recommendation for those who manually order gas is to place an order when your tank reaches 25% to guarantee delivery within 14 days. Before the tanks meter reads 25%, please call Neath COC on 0345 609 6206 or order online
 
Auto-ordering – We will schedule your delivery as soon as possible, but you may have lower than usual levels of LPG in your tank by the time we deliver at around 15%. If your tank levels are below 10% then please call Neath COC on 0345 609 6206.
Self-ordering – Our recommendation for those who manually order gas is to place an order when your tank reaches 25% to guarantee delivery within 14 days. Before the tanks meter reads 25%, just call Stoney Stanton COC on 0345 609 6209 or order online

Auto-ordering – We will schedule your delivery as soon as possible, but you may have lower than usual levels of LPG in your tank by the time we deliver at around 15%. If your tank levels are below 10% then please call Stoney Stanton COC on 0345 609 6209.

Self-ordering – Our recommendation for those who manually order gas is to place an order when your tank reaches 25% to guarantee delivery within 14 days. Before the tanks meter reads 25%, please call Plymouth COC on 0345 609 6207 or order online
 
Auto-ordering – We will schedule your delivery as soon as possible, but you may have lower than usual levels of LPG in your tank by the time we deliver at around 15%. If your tank levels are below 10% then please call Plymouth COC on 0345 609 6207.
 
Self-ordering – Our recommendation for those who manually order gas is to place an order when your tank reaches 25% to guarantee delivery within 14 days. Before the tanks meter reads 25%, please call Fawley COC on 0345 609 6208 or order online
 
Auto-ordering – We will schedule your delivery as soon as possible, but you may have lower than usual levels of LPG in your tank by the time we deliver at around 15%. If your tank levels are below 10% then please call Fawley COC on 0345 609 6208. 
Self-ordering – Our recommendation for those who manually order gas is to place an order when your tank reaches 25% to guarantee delivery within 14 days. Before the tanks meter reads 25%, please call Coryton COC on 0345 609 6210 or order online.
 
Auto-ordering – We will schedule your delivery as soon as possible, but you may have lower than usual levels of LPG in your tank by the time we deliver at around 15%. If your tank levels are below 10% then please call Coryton COC on 0345 609 6210.

Frequently asked questions

If you are running low on gas, we would recommend conserving your remaining gas as much as possible by reducing your use of gas heating and hot water. As always, our recommendation for those who manually order gas is to place an order when your tank reaches 25% to guarantee delivery within 14 days. For customers on Auto-ordering, we will schedule your delivery as soon as possible, but you may have lower than usual levels of LPG in your tank by the time we deliver. If you have any concerns, please contact your local Calor operations centre. 
You can contact your local Calor operations centre, using our help and support page. 

Absolutely. If you have a Calor Account Online, you can log in to manage your online orders.

Not registered? No problem. Registering for a Calor Account Online account is quick, easy and fuss-free.

In most instances, you won’t have to be in when you receive your delivery. However, in the instances that a driver cannot easily access your home or garden, we ask for you to be in. If you’re unsure about access, please contact us. 

Our delivery vehicles can delivery to your home in most weather conditions. However, during extreme weather conditions, delivery may be affected.  But we’ll always keep you updated, so you'll never be in the dark.

You may or may not know that LPG takes the form of a gas at room temperature and under natural atmospheric pressure. But when stored under pressure, such as in our cylinders and bulk tanks, the LPG liquefies. When LPG is in its liquid phase, it naturally expands in warmer conditions.

So, allowing suitable space for any likely expansion, we only fill our cylinders and bulk tanks to a maximum of 87%.

When one of Calor representatives fills your bulk LPG tank, there will be a small release of gas. This should dissipate quickly and will not cause you any harm. However, if you can smell gas when the delivery driver has left, please call the Emergency Line on 03457 444 999 straight away.

The Emergency Line is active 24/7 and we have Emergency Engineers on-call at all times.

If you've received a delivery but your systems aren’t working, you may need to reset the pressure regulator on your tank. The video at the bottom of this page will show you exactly how to do so. If you’re hesitant at all, please get in contact. 

If you’d like us to monitor your gas usage and automatically order a top up of gas to your home, whenever you need it, please contact us.

Want to manage your account online?

Calor Account Online allows you to view statements, make secure payments and place gas orders if you use our self-ordering service.

Reset your tank

Watch how to reset the pressure regulator on a bulk tank