Calor Delivery Information

If you're an auto-ordering customer
Your tank levels are being monitored, and we'll schedule your next delivery for you. 
Allowing your tank to reach lower levels than you're used to allows us to prioritise urgent deliveries and our vulnerable customers. We know low tank levels can make you a little nervous. 

• You can check when your order is planned for using Calor Account Online
• Use Calor Account Online to submit an updated tank reading
• Email us, using the online form or via the email address on your statement.
• Or, you can call your local customer service team. We're experiencing high call volumes, so please use the options above before calling. 
  
  

If you place your own orders
You should monitor your tank levels regularly, and place your next gas delivery when your tank reaches 20%. Our delivery lead time is currently 14 days.

• Place your order via Calor Account Online
• Email us, using the online form or via the email address on your statement.
• Or by calling your local customer service team.

Your delivery will be sent by your local Calor Operations Centre (COC). You can find your local team by referring to our map.