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An aerial view of a Calor lorry driving through a rural village

Priority services for vulnerable customers

We're here to help

We have a team dedicated to helping our vulnerable customers. If you're a vulnerable customer and you need to speak to us, please complete this form and you’ll be directed to our dedicated team who’ll be able to help you.

Get in touch

If you're not currently registered as a vulnerable customer with us and you think you should be, please check the criteria and reach out to us via the form below. 

  • Aged 75 or older
  • Chronically ill or registered disabled
  • Pregnant
  • Children under 2 years old

* Mandatory fields

We'll get back to you within two working days.

By submitting your details, we'll use your information to keep in touch about suitable offers, news and important information about our products and services. We take your data privacy very seriously, and we will always keep your information safe and secure. Please see our privacy policy for more information. You can opt-out at any time by contacting Calor on 0800 626 626.

Please fix all the error(s) and then submit the form.

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Help and Support

If you don’t fit within the criteria to be on our vulnerable customer list, please use the links below. This’ll allow the vulnerable customer inbox to be open for our most vulnerable customers.