Calor Customer

Our customer, our priority

It's all about you

Whether you’d like to order gas on your Calor account online, you have a few questions about your gas delivery, or you'd like to give us a bell - you’ll find everything you need right below.

A couple sitting at their dining table, looking at their tablet

View my account

A man calling about his home energy options

Contact us

A Calor lorry driving across a bridge in a rural setting

Delivery information

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Boiler service

A family walking out of their house into their back garden

Moving home

Two Calor employees and two Calor customers laughing around a kitchen table

Update your details

Two Calor employees inspecting a bulk LPG tank

Tank and pipework safety

Frequently asked questions

If you are running low on gas; we would recommend conserving your remaining gas as much as possible. As always, our recommendation for those who manually order gas is to place an order when your tank reaches 25%. For customers using our Auto-ordering technology, we will schedule your delivery as soon as possible, but you may have lower than usual levels of LPG in your tank by the time we deliver. If you have any concerns, please contact your local depot, and be assured that we’re doing all we can to reach customers as quickly as possible.

Please find your local Calor operations centre on our help and support page.

If the gas level reaches zero, the tank's safety valve closes. During delivery, if someone is in the property, our driver will reset this valve, but due to safety practices if no one is in the driver will leave a leaflet explaining the simple stages to reset the tank valve.