Calor Gas Customer Service

Going greener just makes sense, so we offer our customers a Green Energy Plan with BioLPG. If you have a bulk tank and you have 12 months or more left on your contract, you can easily make the greener switch. If you have less than 12 months on your contract, we can have a chat about your options.

Our Green Energy Plan comes as a blend of 40% BioLPG and 60% conventional LPG.¹ This means that 40% of the energy you receive will be renewable. We add BioLPG to our existing LPG network and when you sign up for our Green Energy Plan, your energy is traced back through the Green Gas Certification Scheme.

Switch today and let the emission savings do the talking. To be a part of our greener future and reduce your carbon emissions by 15%, just fill in our Calor customer form. ²

If you are running low on gas; we would recommend conserving your remaining gas as much as possible. As always, our recommendation for those who manually order gas is to place an order when your tank reaches 25%. For customers using our Auto-ordering technology, we will schedule your delivery as soon as possible, but you may have lower than usual levels of LPG in your tank by the time we deliver. If you have any concerns, please contact your local depot, and be assured that we’re doing all we can to reach customers as quickly as possible.

Please find your local Calor operations centre on our help and support page. 

If the gas level reaches zero, the tank's safety valve closes. During delivery, if someone is in the property, our driver will reset this valve, but due to safety practices if no one is in the driver will leave a leaflet explaining the simple stages to reset the tank valve.

¹ For home energy users, BioLPG is mixed with conventional LPG in a 40% BioLPG/ 60% conventional LPG mix, meaning you'll be on a 40% renewable energy plan.

² Atlantic Consulting 2017. Greenhouse Gas savings for Calor BioLPG varies according to the feedstock used. The minimum Carbon savings made vs conventional propane is 15% and up to 32% based on a blend of 60% BioLPG and 40% conventional propane.

Terms

1. Participants in the scheme (“Participants”) must be UK residents aged 18 or over.
2. The scheme is not open to employees or anyone connected with the Promoter, or with the scheme.
3. To enter the scheme, the Recommended Customer must, visit https://www.calor.co.uk/home-energy/using-lpg/calor-customer/recommend-a-friend and complete their details together with the Calor customer account number of the Recommender.
4. By entering the scheme, Participants consent to having their details stored by the Promoter for the purpose of administering the scheme.
5. The scheme shall only apply when the Recommended Customer switches from an alternative fuel other than LPG and the Recommended Customer must become a domestic bulk gas customer of Calor.
6. Eligibility:
   1. The scheme is open to Recommenders and Recommended Customers resident in England, Scotland or Wales.
   2. The scheme is only applicable to domestic customer receiving Bulk LPG supply.
   3. Credit will not be given if the Recommended Customer referred is already being supplied with LPG by Calor or an alternative supplier, even if the Recommended Customer’s existing product/tariff with the alternative supplier is coming to an end and being renewed.
   4. Recommenders must be Existing Customers of Calor. The Recommended Customer must not already be a customer, already on supply with Calor.
   5. A claim under this Recommend a Friend scheme cannot be claimed retrospectively and will therefore not be credited to either account.
   6. If the Recommended Customer cancels their agreement before the supply start date, this will result in cancellation of both the Recommender and Recommended Customers Credit.
   7. Calor reserves the right to verify the eligibility of Recommenders and Recommended Customers, and require proof of eligibility.
   8. Business customers are not currently eligible to participate in this scheme.
   9. Cylinder customers are not currently eligible to participate in this scheme.
   10. Any referral where both the Recommender and the Recommended Customer live at the same address will not be processed and no Credit provided.
   11. Existing Customers are only eligible to receive Credit under the scheme on a maximum of 2 occasions in any one calendar year (the maximum Credit any Existing Customer can receive in any one year is, therefore, £150).
   12. Existing Customers must not publicise their Calor customer account number or other customer details online or via any voucher code websites and failure to adhere to this requirement may mean that the Existing Customer shall be excluded from the scheme and not be entitled to Credit.
   13. It is the responsibility of the Recommended Customer to check any existing arrangements he/she may have with respect to any existing fuel supply before entering into any contract for the supply of LPG from Calor.
7. Credits will be issued to the Recommender and Recommended Customer’s Calor account on or shortly after the Recommended Customer’s supply start date. This is usually 45 days after the sign-up date.
8. The offer of £75 gas credit refers to £75 worth of credit being added to the Recommender and Recommended Customer’s domestic bulk gas account to be used towards gas or standing charges.
9. No cash alternative is available.
10. If the gas credit is not used before exiting the bulk contract, then no cash alternative will be offered.
11. In the event of unforeseen circumstances Calor reserves the right to alter this offer and offer a substitute of equal or greater value.
12. This offer cannot be used in conjunction with any other offer or promotion of Calor.
13. Promotion of Recommender:
    1. We have a zero-tolerance spam policy. Bulk email distribution, distribution to strangers, or any other promotion of a Recommender in a manner that would constitute or appear to constitute unsolicited commercial email or spam is expressly prohibited.
    2. Where the Recommender chooses to send and promote Recommend a Friend by email then they are the actual sender of the emails and must comply with applicable law. A Recommender who does not comply with the law, including anti-spam laws shall indemnify Calor against any liabilities, costs and expenses it incurs as a result of such spam.
    3. You must make it clear when recommending someone that this is a personal recommendation and that you do not represent Calor or any Calor employee when promoting Recommend a Friend.
14. Calor’s Rights and Discretions:
    1. Calor may refuse to verify and process any transaction Calor deems, in its sole discretion, to be fraudulent, suspicious, in violation of these terms, or believes will impose liability on Calor, its subsidiaries, affiliates or any of their respective officers, directors, employees, representatives and agents. Calor reserves the right to delay issuing any Credit whilst making an investigation in relation to this clause.
    2. Any decision by Calor in respect of whether or not a Recommender or Recommended Customer is entitled to Credit shall be final and is binding.
    3. Calor reserves the right to amend, alter or terminate the scheme at any time without prior notice.
    4. Calor is not responsible for failure to issue Credit resulting from an incorrectly completed form by the Recommended Customer.