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Boiler service prize draw coming soon


In partnership with British gas, we’re giving our customers an exclusive opportunity to win a free boiler service.

All you’ll need to do is answer a few questions about our renewable BioLPG offering and you’ll be entered into a prize draw to win a free boiler service.

Unfortunately due to unforeseen technical issues the opening date of the free boiler service prize draw has been postponed. Details about how to enter and our prize draw Terms & Conditions will be made available soon. We apologise for any inconvenience caused.


How to bleed your raditator


FAQs

Why are deliveries delayed?

Our delivery backlog is a result of supply issues first felt earlier this year, which were then exacerbated by the extreme weather conditions from the past week. As most of our customers live in rural communities, it has been very hard to reach them quickly and safely. This means that some customers are experiencing lower than normal gas levels. In extreme cases, some customers have run out of gas.

Where is my delivery?

We recognise that, unfortunately, some delivery schedules have been disrupted at the moment due to very high demand, adverse weather conditions and a backlog caused by temporary UK refinery closures which affected the whole LPG industry. Whilst we have been able to fulfill the vast majority of our deliveries as planned, a relatively small number of customers have been affected, and we acknowledge the disruption that this can cause for each affected customer.

We sincerely apologise to those who are impacted. The safety of our customers and colleagues is always our first priority; and our driver and operational teams are working hard seven days a week to ensure that affected customers receive their deliveries as soon as possible.

My gas is running low, what should I do?

If you are running low on gas; we would recommend conserving your remaining gas as much as possible. As always, our recommendation for those who manually order gas is to place an order when your tank reaches 25%. For customers on automatic top-up, we will schedule your delivery as soon as possible, but you may have lower than usual levels of LPG in your tank by the time we deliver. If you have any concerns, please contact your local depot, and be assured that we’re doing all we can to reach customers as quickly as possible.

How can I contact my local depot?

Obtain the contact details of your local depot via the link below.

I've had a gas delivery, but my systems aren't working.

If the gas level reaches zero, the tank's safety valve closes. During delivery, if someone is in the property, our driver will reset this valve, but due to safety practices if no one is in the driver will leave a leaflet explaining the simple stages to reset the tank valve.

How do I reset my tank?

If you've received a delivery but your systems are not working; you may need to reset your tank. This video will talk you through how to reset your tank.