How much does delivery cost?

Delivery costs are clearly displayed during check-out. Gas Bottles - Delivered across the UK for £5 Please note that for safety reasons, we are unable to deliver gas bottles to basement properties, residences above the third floor or any residences with five or more floors.

How long will it take for my item to be delivered?

If you’re expecting a delivery from a local retailer, please contact your Calor Centre or retailer and they'll advise you on their delivery timescales. Once you've ordered, you can find their details on the second email sent by us. If you’re ordering online, expected delivery timescales are displayed during check-out. Please note that, due to extreme weather conditions and supply issues, these time periods may vary. But don’t worry, we’ll always let you know if this is the case. Gas bottles We usually aim to deliver our gas bottles within 2-3 working days. Please note: Due to the current situation please allow 5-10 working days for delivery, we are doing our upmost to deliver gas at this extremely busy time and we would appreciate that you do not contact us about deliveries unless this delivery time has been exceeded.

What communication will I receive about my order?

You will receive confirmation of order and an email from the Calor Centre or Calor Dealer who will deliver your order, providing you with their contact details. Our updates vary depending on who is delivering your order. If your order is being delivered by one of our Calor Centres, you will be notified by email on the day your order is loaded onto the vehicle. If your order is being delivered by a Calor Dealer, you will receive an email notifying you of the date your order will be delivered and the time frame. They will then get in touch with you directly regarding your delivery. If you don't hear from them, please contact them directly using the contact details on the order confirmation email.

How will I know when to expect my delivery?

Depending on who is delivering your order, either a Calor Centre or a Calor Dealer will get in touch with you directly regarding when they expect to deliver your order. If you don't hear from them, please contact them directly using their contact details on the second email we sent you.

Can i track my order?

Unfortunately, we are unable to offer a tracking service for your order at this time.

Can i cancel an order?

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 advise that you have fourteen days to cancel an order; starting the day after you receive the order. We’ll need written confirmation of the cancellation; so you’ll need to get in touch using shop@calor.co.uk stating that you wish to cancel your order under the Consumer Contracts Regulations 2013. The items that you return must be in their original condition, and will be inspected upon receipt. We try hard to accept all returns, but it is your responsibility to ensure that items are packaged in its original packaging with all components of the item; and well enough that they will not be damaged on the way back to us. In the unlikely event that an item is in unsuitable condition, we may have to send it back to you - in this case, we will not refund you.

I'm having trouble with the website

We’re sorry to hear that you’re having trouble with our website. We’d recommend that you try the following; Close and reopen your browser. This forces a refresh which could fix the issue. Delete your cookies. A cookie is a small file we store on your computer to let us know who you are the next time you visit us. Please note that if you have products in your basket, deleting your cookies could wipe this history. Check that you are using the latest version of your operating system and browser.

Can i return an item?

Returned goods must be unused and supplied with their original packaging, unless the goods are faulty. If you’d like to return an item, please contact us using the contact form below within 30 days of receiving your order. We will provide further instructions about how to return your item. Please note that it is your responsibility to correctly insure any items returned using the post; and to ensure that goods are secure in their packaging to avoid damage. As soon as we have received and processed your return, you will receive a refund to the same card that you paid with.

Contact Calor | Gas Bottles

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