A collection of propane, butane and patio Calor gas bottles

Calor Gas bottle returns & gas cylinder refill

Get cashback for your unwanted Calor gas bottle

Have an unwanted gas bottle stored in the corner of your shed?

Time to free up some space and send it our way

Some recycling centres and councils charge to accept gas bottles. But with us – it doesn’t cost you a penny.

Simply return the gas bottle(s) to an official Calor Centre. And, if you have your Cylinder Refill Agreement, you could get up to 70% of your original Refill Agreement charge. If you've misplaced your paperwork – don't fret – we'll give you £7.50, even if you can't work out where you've put it! To find your nearest Calor Centre, apply the 'Calor Centre' filter on our retailer finder tool. To do this, select 'Filters' then select 'Calor Centre'. Once you've applied this filter, please enter your address.

I have my paperwork

If you have a valid Calor Cylinder Refill Agreement

You may be entitled to a 25-70% refund of the original Refill Agreement charge 

Simply return the gas bottle(s) in good order to an official Calor Centre, along with your original Cylinder Refund Agreement paperwork, to receive a proportion refund of the Refill Agreement Charge. Please see the Cylinder Refill Agreement for full details.*

The age of your Cylinder Refill Agreement determines the refund proportion:

1 year old 70% refund
 2 years old 60% refund
 3 years old 50% refund
 4 years old 45% refund
 5 years old 40% refund
 6 years old 35% refund
 7 years old 30% refund
 Over 7 years 25% refund

 

 

I don't have my paperwork

Can't find your Cylinder Refill Agreement?

Don't worry, we all misplace things

We offer £7.50 for each Calor gas bottle that is returned to one of our fifty Calor Centres.** To find your nearest Calor Centre call us on 0800 022 4146, or use our retailer finder tool and apply the 'Calor Centre' filter. Terms and conditions apply.

Frequently asked questions

 

No, in order to receive a refund for your Calor gas bottle you will need to return this to one of our 50 Calor Centres.

The CRA (or Cylinder Refill Agreement) is a contract that you are given when you purchase a new Calor cylinder. It can also be found below:

Cylinder Refill Agreement terms

In these conditions, “Company” means Calor Gas Limited, and “CALOR Outlet” means any CALOR Centers, Dealers, Retailers, Stockists or other supply points approved by the Company. “CALOR” is the Registered Trademark of Calor Gas Limited. “Refill Agreement Charge” means the Refill Agreement Charge included in your order or where you are exchanging a cylinder this refers to the charge previously paid for the first issue of the cylinder(s). “User” means the customer named on the online order form who is party to a Cylinder Refill Agreement (“the Agreement”).

1. Purpose of the Refill Agreement Charge

In consideration for the Refill Agreement Charge, the Company agrees to refill the Calor Cylinder(s) (“Cylinder(s)”) included in your order with supplies of CALOR gas (“Gas”) during the currency of this Agreement. The Company will fulfill its obligation to refill the Cylinder by providing the User with a pre-filled Cylinder in exchange for the empty Cylinder, but reserves the right to refill the Cylinder by any other means. A Cylinder(s) can only be exchanged for a similar replacement refill Cylinder(s) within the same category as the current Cylinder(s), otherwise a new Agreement is required. Please see our exchange policy for further details about exchanging Cylinder(s).

2. Future supplies of Gas

In entering into this Agreement the User also understands that he/she will pay additional sums at the prevailing rate for the Gas contained in the Cylinder and for all future supplies of Gas as and when the Cylinder is refilled in accordance with paragraph 1.

3. Cylinders remain the property of the Company at all times and may only be filled by the Company

The company makes the cylinder(s) available to the user as a means of safely transporting and storing the gas supplied. This agreement is not a rental agreement and it does not provide the user with title in the cylinder. The user will not part with possession or control of the cylinder(s) (other than to a CALOR outlet) nor claim to have any rights that conflict with this agreement, nor create or purport or attempt to create any agency or bailment in relation to the cylinder(s) or to the user’s obligations.

4. Use of Cylinders

Cylinders may be used only as a container for Gas and not be sold, exchanged (other than for the Purpose of the Agreement), hired, assigned, transferred, mortgaged, lent, abandoned, nor damaged, decanted, filled or tampered with.

5. The Company’s rights over the Cylinders

The User is liable for the safe storage and use of Cylinder(s) and the safety of any equipment used with them but the Company may inspect or test Cylinder(s) and any fittings used with them at any time and remove and replace Cylinder(s) if defective, or for any other reason, but without the Company being under any obligation to do so. In any case of wilful damage or breach of this Agreement the Company may repossess Cylinder(s) immediately and the User by entering into this Agreement irrevocably authorises the Company or their agent to enter on the User’s property for these purposes and in that event this Agreement is terminated. The Company may charge the User for loss of use of a Cylinder, in the event of loss or damage to the Cylinder but this charge shall not give the User any rights in the Cylinder. Unless the Company, at its discretion, decides otherwise, the User will forfeit any rights or benefits conferred upon this by this Agreement.

6. Statutory obligations

The Company will comply with all statutory and appropriate Code of Practice requirements in respect of Cylinders but this shall not mean that the Company has any obligation to maintain in good condition Cylinders which ate in the User’s possession.

7. Termination by the User

This Agreement remains in force for 50 years. The User may terminate this Agreement by returning the Cylinder(s) in good order to a CALOR Outlet nominated for this purpose and shall be entitled on presenting this Agreement to a refund of a proportion of the Refill Agreement Charge as follows:

1 year old

70% refund

2 year old

60% refund

3 year old

50% refund

4 year old

45% refund

5 year old

40% refund

6 year old

35% refund

7 years old

30% refund

Over 7 years

25% refund

8. Termination by the Company

This Agreement may be terminated by the Company in the event of any act of insolvency or breach of this Agreement on the part of the User.

9. Delivery

Where a Cylinder is to be delivered to the User the Company may use an agent for this purpose.

10. Other

This Agreement is governed by and constructed in accordance with English Law. VAT and any other applicable taxes will be charged at the appropriate rates.

Non-business users of Calor’s LPG cylinders who return an unwanted Calor-owned LPG cylinder to a Calor Centre will be entitled to a cash payment of £7.50 per cylinder (maximum five cylinder returns per person) subject to the following conditions (“the Scheme”):

1. Calor Gas Limited (registered company no. 00303703, whose registered office is at Athena House, Athena Drive, Tachbrook Park, Warwick CV34 6RL) (“Calor”) is operating the Scheme to encourage consumers (domestic customers) who no longer need their LPG cylinders to return them to Calor for maintenance and refilling.

2. Calor-owned LPG cylinders remain the property of Calor at all times.

3. Under the Scheme, a domestic customer who cannot produce their Cylinder Refill Agreement (an agreement issued to a first-time customer purchasing LPG in a cylinder from Calor) and is returning a Calor-owned cylinder to a Calor Centre but does not require a refill, will be entitled to a cash payment of £7.50 per cylinder returned, subject to a maximum of five such cylinder returns in any calendar year.

4. In order to receive the £7.50 payment, the Calor-owned LPG cylinder must be returned in a reasonable condition (decided at Calor’s sole discretion) to a Calor Centre by the customer. There are 50 Calor Centres – please see https://www.calor.co.uk/gas-bottles/calor-stockists-and-dealers/calor-centres for more details.

5. Each domestic customer may return a maximum of five cylinders per calendar year in return for payment of £7.50 per cylinder. Payment is subject to the customer producing photographic ID showing the customer’s full name and address and the photographic ID must be produced at the time the payment is requested. The customer’s name and address will be retained by Calor in order to process the payment and for audit purposes but these details will not be used for marketing purposes.

6. Neither Calor employees and agents nor business customers may participate in the Scheme and Calor reserves the right to refuse to make payment to anyone who is believed at Calor’s sole discretion (i) to be operating in a commercial capacity; or (ii) to be an employee or agent of Calor; or (iii) to have breached the terms of this Scheme.

7. For the avoidance of doubt, domestic customers who return a Calor-owned cylinder to a Calor Centre and are in possession of a valid Calor Cylinder Refill Agreement will receive the amount to which they are entitled under the terms of the Cylinder Refill Agreement, which will be greater than the payment offered under the terms of the Scheme.

8. Calor reserves the right to vary these terms and conditions or to terminate the Scheme at any time without notice. No correspondence will be entered into.

9. Participation in the Scheme shall be deemed to be acceptance of these terms and conditions.

The Calor 340 is not included in this returns offer without a valid Cylinder Refill Agreement.