At Calor, we are fully committed to maintaining the fuel supply to our customers during these uncertain times. We are working tirelessly to ensure that we are delivering gas safely and doing our part to help reduce the transmission of COVID-19. The health and safety of our customers and our people are paramount, while we strive to run our operations as normally as possible. Read our full statement.

Returns and Refunds

Returned goods must be unused and supplied with their original packaging, unless the goods are faulty.

To arrange a return, please contact us within 30 days of receiving the goods, by email or on 0800 181 4512.

If you’d like to return an item, please contact us at or 0800 181 4512 within 30 days of receiving your order. We will provide further instructions about how to return your item.

Please note that it is your responsibility to correctly insure any items returned using the post; and to ensure that goods are secure in their packaging to avoid damage.
As soon as we have received and processed your return, you will receive a refund to the same card that you paid with