Emergency procedures

Emergency 24 hour hotline
03457 444 999

Here is some general advice before tackling any emergency incident involving LPG. 

General advice

  • If you suspect a leak, ring the Calor Emergency Service on 03457 444999 but call 999 immediately if there is any sort of fire
  • Carefully assess the situation before approaching
  • Wear the right personal protection equipment, including clothing
  • Ensure there is a safe route of access and escape available
  • Stay upwind of any fire or escaping LPG
  • Avoid coming into contact with the LPG, as it can cause severe cold burns and saturate clothing which may subsequently catch fire

NOTE: Any vessel involved in a fire may suddenly rupture. Change in the size or noise of the fire may be an indication, but there may be no warning. IF IN DOUBT, DO NOT APPROACH.

Fire
  • Shut all the valves on the tank/cylinders and the emergency control valve outside your house by turning them clockwise, if it is safe to do so
  • Call the fire brigade immediately and tell them that LPG is involved
  • Keep the tank or cylinders cool by spraying with water – if it is possible and safe to do so
  • Establish an exclusion zone around the incident
LPG vessels threatened by fire
  • Keep exposed surfaces of the vessels cool by spraying with water
  • Move the vessels – if this is possible and safe to do
  • Tackle the fire and establish a water curtain between it and the vulnerable vessel
Unignited LPG leakages
  • Leaks may be identified by smell, noise or frost at the source, by soapy water or a gas detector
  • NEVER SEARCH FOR LEAKS WITH A NAKED FLAME
  • Do not use electrical switches
  • Isolate the leak by turning off all the valves on the tank/cylinders and the emergency control valve outside your house
  • If the vessel is portable, move it to a safe place if possible
  • Open all doors and windows for ventilation
  • For large leaks, use water sprays to assist dispersal of LPG gas and protect vulnerable vessels
Ignited LPG leakages
  • Cut off or reduce the supply of fuel at source, wherever possible
  • Call the fire brigade immediately and tell them that LPG is involved
Gas failure
  • Check the contents indicator and pressure gauge on the tank, if fitted
  • Turn off the gas tap at each appliance
  • Shut all the valves on the tank/cylinders and the emergency control valve outside your home by turning them clockwise
Damaged LPG vessels
  • Restrict access to the area
  • Close available valves to isolate the vessel
  • Limit the pressure by spraying with water until the damage can be assessed

Fire control

If you’re at all concerned about any emergency or potential emergency involving LPG, please ring the Calor Emergency Service on 08457 444999. It’s always better to be safe than sorry!

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