We’re currently experiencing cylinder availability issues due to higher demand and restricted supply. Some cylinder sizes are unavailable or limited to exchange only. Calor Centres are closed to the public other than by appointment. Please read our full statement.

Calor Gas Norwich

Norwich Calor Centre

Due to COVID-19, we are closed to the public. Our phone lines are open, please call for information regarding orders and deliveries.

Nothing beats local service

If you’re in the Norwich area and you’re after a gas bottle, portable gas heater or one of our Calor essentials range, head over to our centre. You’ll find us at the Old Livestock Market just off Hall Road. Look out for the cattle sheds as we’re situated just behind them. If you have any questions in the meantime, please do give us a call. At Norwich, we offer the following:

  • Range of gas bottles
  • Gas bottle exchanges and returns*
  • Regulators
  • Hoses & Pigtails
  • 'T' pieces
  • Changeover valves
  • Portable gas heaters

Address: The Old Livestock Market, Hall Road, Norwich, NR4 6EQ

Email us at: ccnor@calor.co.uk

01603 452692

call now

Open: Mon - Fri: 08.30 - 12.30, 13:00 - 17.00

I have a question

A collection of Calor patio gas bottles
Unsure which gas bottle you need? We've created a handy tool that helps you find out which gas bottle is best for you. Or, get in touch with us at Norwich using the details above and we can help.

You can exchange your gas bottle for any gas bottle within the same category group without having to pay for an extra CRA (Cylinder Refill Agreement).** If you'd like to exchange your gas bottle for a bottle in a different category group, you'll need to purchase a new CRA (Cylinder Refill Agreement). For more information, take a look at our gas bottle category groups or returns & exchanges page.

If you're ready to say goodbye to your bottle and return it, our centre can take it off your hands. If you have your CRA (Cylinder Refill Agreement) paperwork when you return your bottle, you can get up to 70% of your original CRA charge.** Even if you've misplaced your CRA, we'll give you £7.50 per bottle.*** Please bear in mind that you can return a maximum of five gas bottles each year for £7.50 per bottle. For more information about gas bottle returns, head to our returns & exchanges page.

The Cylinder Refill Agreement is effectively a contract between us and you, which outlines that the gas bottle you receive is owned by Calor and safe to use.** So when you’re done with your gas bottle and it’s time for a refill, we’ll take your gas bottle off your hands and send it on its way to be inspected. So you'll know every gas bottle you receive is safe and has been checked before it's refilled with gas.

We have five gas bottle categories which all require a different Cylinder Refill Agreement. If you’d like to purchase a gas bottle in a different category, you’ll need to purchase another Cylinder Refill Agreement.

The CRA (or Cylinder Refill Agreement) is a contract that you are given when you purchase a new Calor cylinder. It can also be found below:

Cylinder Refill Agreement terms

In these conditions, “Company” means Calor Gas Limited, and “CALOR Outlet” means any CALOR Centers, Dealers, Retailers, Stockists or other supply points approved by the Company. “CALOR” is the Registered Trademark of Calor Gas Limited. “Refill Agreement Charge” means the Refill Agreement Charge included in your order or where you are exchanging a cylinder this refers to the charge previously paid for the first issue of the cylinder(s). “User” means the customer named on the online order form who is party to a Cylinder Refill Agreement (“the Agreement”).

1. Purpose of the Refill Agreement Charge

In consideration for the Refill Agreement Charge, the Company agrees to refill the Calor Cylinder(s) (“Cylinder(s)”) included in your order with supplies of CALOR gas (“Gas”) during the currency of this Agreement. The Company will fulfill its obligation to refill the Cylinder by providing the User with a pre-filled Cylinder in exchange for the empty Cylinder, but reserves the right to refill the Cylinder by any other means. A Cylinder(s) can only be exchanged for a similar replacement refill Cylinder(s) within the same category as the current Cylinder(s), otherwise a new Agreement is required. Please see our exchange policy for further details about exchanging Cylinder(s).

2. Future supplies of Gas

In entering into this Agreement the User also understands that he/she will pay additional sums at the prevailing rate for the Gas contained in the Cylinder and for all future supplies of Gas as and when the Cylinder is refilled in accordance with paragraph 1.

3. Cylinders remain the property of the Company at all times and may only be filled by the Company

The company makes the cylinder(s) available to the user as a means of safely transporting and storing the gas supplied. This agreement is not a rental agreement and it does not provide the user with title in the cylinder. The user will not part with possession or control of the cylinder(s) (other than to a CALOR outlet) nor claim to have any rights that conflict with this agreement, nor create or purport or attempt to create any agency or bailment in relation to the cylinder(s) or to the user’s obligations.

4. Use of Cylinders

Cylinders may be used only as a container for Gas and not be sold, exchanged (other than for the Purpose of the Agreement), hired, assigned, transferred, mortgaged, lent, abandoned, nor damaged, decanted, filled or tampered with.

5. The Company’s rights over the Cylinders

The User is liable for the safe storage and use of Cylinder(s) and the safety of any equipment used with them but the Company may inspect or test Cylinder(s) and any fittings used with them at any time and remove and replace Cylinder(s) if defective, or for any other reason, but without the Company being under any obligation to do so. In any case of wilful damage or breach of this Agreement the Company may repossess Cylinder(s) immediately and the User by entering into this Agreement irrevocably authorises the Company or their agent to enter on the User’s property for these purposes and in that event this Agreement is terminated. The Company may charge the User for loss of use of a Cylinder, in the event of loss or damage to the Cylinder but this charge shall not give the User any rights in the Cylinder. Unless the Company, at its discretion, decides otherwise, the User will forfeit any rights or benefits conferred upon this by this Agreement.

6. Statutory obligations

The Company will comply with all statutory and appropriate Code of Practice requirements in respect of Cylinders but this shall not mean that the Company has any obligation to maintain in good condition Cylinders which ate in the User’s possession.

7. Termination by the User

This Agreement remains in force for 50 years. The User may terminate this Agreement by returning the Cylinder(s) in good order to a CALOR Outlet nominated for this purpose and shall be entitled on presenting this Agreement to a refund of a proportion of the Refill Agreement Charge as follows:

1 year old

70% refund

2 year old

60% refund

3 year old

50% refund

4 year old

45% refund

5 year old

40% refund

6 year old

35% refund

7 years old

30% refund

Over 7 years

25% refund

8. Termination by the Company

This Agreement may be terminated by the Company in the event of any act of insolvency or breach of this Agreement on the part of the User.

9. Delivery

Where a Cylinder is to be delivered to the User the Company may use an agent for this purpose.

10. Other

This Agreement is governed by and constructed in accordance with English Law. VAT and any other applicable taxes will be charged at the appropriate rates.

Non-business users of Calor’s LPG cylinders who return an unwanted Calor-owned LPG cylinder to a Calor Centre will be entitled to a cash payment of £7.50 per cylinder (maximum five cylinder returns per person) subject to the following conditions (“the Scheme”):

1. Calor Gas Limited (registered company no. 00303703, whose registered office is at Athena House, Athena Drive, Tachbrook Park, Warwick CV34 6RL) (“Calor”) is operating the Scheme to encourage consumers (domestic customers) who no longer need their LPG cylinders to return them to Calor for maintenance and refilling.

2. Calor-owned LPG cylinders remain the property of Calor at all times.

3. Under the Scheme, a domestic customer who cannot produce their Cylinder Refill Agreement (an agreement issued to a first-time customer purchasing LPG in a cylinder from Calor) and is returning a Calor-owned cylinder to a Calor Centre but does not require a refill, will be entitled to a cash payment of £7.50 per cylinder returned, subject to a maximum of five such cylinder returns in any calendar year.

4. In order to receive the £7.50 payment, the Calor-owned LPG cylinder must be returned in a reasonable condition (decided at Calor’s sole discretion) to a Calor Centre by the customer. There are 50 Calor Centres – please see https://www.calor.co.uk/gas-bottles/calor-stockists-and-dealers/calor-centres for more details.

5. Each domestic customer may return a maximum of five cylinders per calendar year in return for payment of £7.50 per cylinder. Payment is subject to the customer producing photographic ID showing the customer’s full name and address and the photographic ID must be produced at the time the payment is requested. The customer’s name and address will be retained by Calor in order to process the payment and for audit purposes but these details will not be used for marketing purposes.

6. Neither Calor employees and agents nor business customers may participate in the Scheme and Calor reserves the right to refuse to make payment to anyone who is believed at Calor’s sole discretion (i) to be operating in a commercial capacity; or (ii) to be an employee or agent of Calor; or (iii) to have breached the terms of this Scheme.

7. For the avoidance of doubt, domestic customers who return a Calor-owned cylinder to a Calor Centre and are in possession of a valid Calor Cylinder Refill Agreement will receive the amount to which they are entitled under the terms of the Cylinder Refill Agreement, which will be greater than the payment offered under the terms of the Scheme.

8. Calor reserves the right to vary these terms and conditions or to terminate the Scheme at any time without notice. No correspondence will be entered into.

9. Participation in the Scheme shall be deemed to be acceptance of these terms and conditions.

Full list of delivery locations

Below you'll find Norwich's delivery locations. Select your local area and choose from a list of retailers near you.

 Aslacton  Little Walsingham
 Attleborough  Loddon
 Attlebridge  Long Green
 Aylmerton  Long Stratton
 Baconsthorpe  Longham
 Bacton  Lound
 Bale  Lower Bodham
 Banham  Ludham
 Banningham  Lundy Green
 Barford  Lyng
 Barnby  Lyngate
 Barnham Broom  Marlingford
 Barningham  Marsham
 Barton Bendish  Martham
 Barton Turf  Matlaske
 Bawburgh  Mattishall
 Bawdeswell  Mautby
 Bawsey  Maypole Green
 Beachamwell  Melton Constable
 Beccles  Mendham
 Bedingham  Merton
 Beeston  Metfield
 Beeston Reglis  Mettingham
 Beetley  Metton
 Beighton  Middleton
 Belaugh  Morley St Botolph
 Belton  Morningthorpe
 Benacre  Morton
 Bergh Apton  Mount Pleasant
 Bessingham  Muckleton
 Billingford  Mulbarton
 Binham  Mundesley
 Bircham  Mundham
 Bittering  Mutford
 Blackborough End  Narborough
 Blakeney  Neatishead
 Blickling  Neaton
 Blofield  Necton
 Blyford  New Buckenham
 Bodham  Newgate
 Bowthorpe  Newton St Faith
 Bracon Ash  Newton Flotman
 Bradenham  North Barsham
 Bradwell  North Burlingham
 Bramerton  North Creake
 Bramfield  North Elmham
 Brampton  North Pickenham
 Brancester  North Runcton
 Brandon Parva  North Tuddenham
 Brettenham  North Walsham
 Bridgham  North Wootton
 Briningham  Northacre
 Brisley  Northrepps
 Brundall  Norton Corner
 Brundish  Norton Subcourse
 Bungay  Norwich
 Bunwell  Old Beetley
 Burgh St Margaret  Old Buckenham
 Burgh Castle  Old Catton
 Burgh Next Aylsham  Ormesby St Margaret
 Burgh St Peter  Ormesby St Micheal
 Burlingham Green  Ostend
 Burlingham Deepdale  Oulton
 Burnham Market  Overstrand
 Burnham Norton  Ovington
 Burnham Overy Staith  Oxwick
 Burnham Thorpe  
 Buxton  Panxworth
 Caister on sea  Paston
 Caistor St Edmunds  Pedham
 California  Plumstead Green
 Calthorpe  Pockthorpe
 Cantley  Poringland
 Carbrooke  Postwick
 Carleton Forehoe  Potter Heigham
 Carelton Rode  Pudding Norton
 Carelton St Peter  Pulham Market
 Castle Acre  Pulham St Mary
 Castle Rising  Quidenham
 Caston  Rackheath
 Catfirld  Ragmere
 Cawston  Ranworth
 Chedgrave  Raveningham
 Chediston  Redenhall
 Claxton  Redisham
 Cley next the sea  Reepham
 Clint Green  Repps
 Clippsby  Reydon
 Cockley Cley  Reymerston
 Cockthorpe  Ridlington
 Colby  Ringland
 Colkirk  Ringstead
 Colney  Rockland All Saints
 Coltishall  Rockland St Mary
 Colton  Rockland St Peter
 Congham  Rollesby
 Cookley  Rougham
 Corpusty  Roughton
 Costessey  Rumburgh
 Coston  Runhall
 Cranworth  Runham
 Cringleford  Rush Green
 Cromer  Saham Hills
 Crostwick  Saham Toney
 Crownthorpe  Sahrrington
 Croxton  Salhouse
 Darsham  Salle
 Deopham  Salthouse
 Dereham  Sandringham
 Dersingham  Saxlingham
 Dickleburgh  Saxthorpe
 Dilham  Scarning
 Ditchingham  Sco Ruston
 Docking  Scole
 Drayton  Scottow
 Dunston  Scoulton
 Dunwich  Scratby
Dussingham  Sculthorpe
Docking  Sea Palling
 Drayton  Sedgeford
 Dunston  Seething
 Dunwich  Shadingfield
 Dussingdale  Shereford
 Earlham  Shipdham
 Earsham  Shipmeadow
 East Barsham  Shotesham
 East Bilney  Shropham
 East Carleton  Sibton
 East Harling  Sidestrand
 East Lexham  Silfield
 East Raynham  Silvergate
 East Rudham  Sisland
 East Runton  Skeyton
 East Ruston  Sloley
 East Somerton  Smallburgh
 East Tuddenham  Snetterton
 East Walton  Snettisham
 East Winch  South Acre
 East Wretham  South Burlingham
 Easton  South Cove
 Eaton  South Creak
 Eccles on Sea  South End
 Edgefield  South Green
 Edingthore  South Pickenham
 Ellingham  South Raynham
 Elsing  South Runcton
 Elveden  South Walsham
 Erpingham  South Wootton
 Etling Green  Southburgh
 FairStead  Southgate
 Fakeham  Southrepps
 Felbrigg  Southwold
 Felmingham  Spa Common
 Felthorpe  Sparham
 Fincham  Spexhall
 Flixton  Spixworth
 Flordon  St Cross South Elmham
 Forncett  St Margarets South Elmham
 Foulden Foulsham  St Michaels South Elmham
 Foxhole  St Nicholas South Elmham
 Foxley  St Olaves
 Framingham Earl  St Peters South Elmham
 Framingham Pigot  Stalham
 Frankfort  Stanfield
 Freethorpe  Stanhoe
 Frettenham  Starston
 Fritton  Stibbard
 Frostenden  Stiffkey
 Fulmodeston  Stockton
 Fundenhall  Stody
 Garveston  Stoke Holy Cross
 Gatley  Stokesby
 Gayton  Stratton St Michael
 Gaywood  Stratton Strawless
 Geldeston  Strumpshall
 Gillingham  Stubbs Green
 Gladford  Sutton
 Great Dunham  Swaffham
 Great Barwick  Swafield
 Great Bircham  Swainsthorpe
 Great Cressingham  Swannington
 Great Ellingham  Swanton Abbott
 Great Ellingham  Swanton Hill
 Great Fransham  Swanton Morley
 Great Hautbois  Swanton Novers
 Great Hockham  Swardeston
 Great Massingham  Syderstone
 Great Melton  Tacolneston
 Great Moulton  Tasburgh
 Great Plumbstead  Tatterford
 Great Rysburgh  Tattersett
 Great Snoring  Taverham
 Great Walsingham  Tharston
 Great Witchingham  Themelthorpe
 Great Yarmouth  Thetford
 Greengate  Thompson
 Gresham  Thornage
 Gressenhall  Thornham
Grimston  Thorpe
 Guestwick  Thorpe Abbotts
 Guist  Thorpe End
 Gunthorpe  Thorpe Hamlet
 Hackford  Thorpe Market
 Haddiscoe  Thorpe Marriott
 Hainford  Thorpe St Andrew
 Hales  Thrandeston
 Hales Green  Thrigby
 Halesworth  Thurgarton
 Halvergate  Thurlton
 Happisburgh  Thursford
 Hapton  Thurton
 Hardingham  Thwaite St Mary
 Hawes Green  Tibenham
 Heacham  Titchwell
 Heckingham  Tittleshall
 Hedenham  Tivetshall St Margaret
 Hellesdon  Tivetshall St Mary
 Hellington  Toft Monks
 Hemblington  Tofttrees
 Hempnall  Toftwood
 Hempstead  Topcroft
 Hempton  Toprow
 Hemsby  Trimingham
 Hengrave  Trunch
 Herringfleet  Tungate
 Hethel  Tunstall
 Hethersett  Tunstead
 Heydon  Tuttington
 Hickling  Twyford
 High Kelling  
 Hillington  Upgate
 Hindolveston  Upton
 Hindringham  Wacton
 Hingham  Wainford
 Hockering  Walberswick
 Hoe  Walcott
 Holkham  Walpole
 Holme-next-the-Sea  Wangford
 Holt  Warham
 Homersfield  Waterheath
 Honing  Waterloo
 Honingham  Wattisfield
 Hopton on Sea  Wattlefield
 Horning  Watton
 Horningtoft  Waxham
 Horsey  Weasenhall All Saints
 Horsford  Weasenhall St Peter
 Horsham St Faiths  Welbourne
 Horstead  Wellingham
 Hoveton  Wells-Next-The-Sea
 Howe  Wendling
 Humbletoft  Wenhaston
 Hunstanton  West Acre
 Huntingfiled  West Barsham
 Hunworth  West Beckham
 Ickburgh  West Bilney
 Ilketshal St Margaret  West Caister
 Ilketshall St Andrew  West Harling
 Ilketshall St Lawrence  West Lexham
 Ingham  West Newton
 Intwood  West Raynham
 Irstead  West Rudham
 Itteringham  West Runton
 Johnson Street  West Somerton
 Kelling  West Tofts
 Kennighall  Westfield
 Kerdiston  Westgate
 Kessingland  Weston Longville
 Keswick  Westwick
 Ketteringham  Weybourne
 Kettlestone  Weybread
 Kimberley  Wheatacre
 King's Lynn  Whimpwell green
 Kirby Bedon  Whinburgh
 Kirby Cane  Whissonsett
 Kirby Green  Whitwell Street
 Kirby Row  Wicken Green Village
 Kirstead Green  Wickhampton
 Knapton  Wicklewood
 Knettishall  Wickmere
 Lagley  Wighton
 Lakenham  Wilby
 Lamas  Winterton-On-Sea
 Langham  Wissett
 Larling  Withergate
 Lenwade  Witton
 Lessingham  Wiveton
 Letton Green  Wolferton
 Leziate  Wolterton
 Limpenhoe  Wood Dalling
 Lingwood  Wood Green
 Litcham  Wood Norton
 Little Barningham  Woodbastwick
 Little Barwick  Woodgate
 Little Cressingham  Woodrising
 Little Dunham  Woodton
 Little Ellingham  Worstead
 Little Fransham  Wortham
 Little Hautbois  Wortwell
 Little Massingham  Wramplingham
 Little Melton  Wreningham
 Little Plumstead  Wretton
 Little Ryburgh  Wroxham
 Little Snoring  Wymondham
 Little Thornage  Yaxham

Can't find the location you're looking for? Not to worry, we're dotted all across the UK. Use our handy retailer finder to find a retailer near you.

A Calor employee handling a Calor gas bottle