Calor continues to meet customer commitments as planned. Deliveries are continuing as normal.

We're monitoring conditions closely and will provide updates if anything changes.

Yes. 

Our delivery operations are continuing as planned. Our teams are managing supply in line with customer demand.

Energy markets can be influeneced by global events, which sometimes leads to speculation or concern. 

While LPG is part of the global energy system, this does not automatically result in supply issues in the UK.

Calor is monitoring closely and will keep customers informed if anything changes,

No. There is no need to change your normal ordering behaviour.

If your tank is around half full or below and you’d like to place an order, you’re welcome to do so. If you feel your tank may be running low, or you simply prefer to order earlier than usual, please place an order in the normal way. 

We will update this page if there are any material changes. If something direcrly affects your account or supply, we will contact you using the details we hold on your account.

The UK Government has announced targeted financial support to help households that rely on heating oil and LPG, particularly in rural and off‑grid areas. 

If you live in England

• Please contact your local authority to apply to your council's Crisis and Resilience Fund.

If you live in Wales

• Please see here for further information and support.

If you live in Scotland 

• The Scottish Government has announced it will launch a new Scottish Emergency Oil Heating Scheme, which includes support for customers on LPG.
• The scheme will be delivered through Advice Direct Scotland. Please get in touch with Advice Direct Scotland directly. Criteria checks will occur; if accepted, a BACS payment will be sent directly to Calor, and we will add it as a credit to your account.

Like all energy products, LPG prices can move in respionse to global market conditions. We actively monitor these markets and manage supply to minimise volatility where possible. If something directly affects customers, we will provide guidance through our usual channels. 

We actively monitor market conditions, maintain strong relationships with suppliers, have invested in increased storage capacity and plan deliveries carefully to ensure continuity of service for our customers.

No. If you're an auto-top-up customer, which means we use our telemetry to schedule your deliveries based on your tank levels automatically, and it's operating as normal, there is no need to contact us. It allows our teams to support customers who may need urgent assistance.

If you order your own gas, then please contact us in the same way as you usually do.

If your tank is around half full or below, and you'd like to place an order, you can do so. If you feel your tank may be running low, or you simply prefer to order earlier than usual, please place your order in your usual way.