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Whether you know exactly what you need, or you'd require some assistance, our team will be raring to help. Head to Campeltown Road, park up in our car park and pop in. Here at our Wirral centre, we provide the following:
You can exchange your gas bottle for any gas bottle within the same category group without having to pay for an extra CRA (Cylinder Refill Agreement).** If you'd like to exchange your gas bottle for a bottle in a different category group, you'll need to purchase a new CRA (Cylinder Refill Agreement). For more information, take a look at our gas bottle category groups or returns & exchanges page.
If you're ready to say goodbye to your bottle and return it, our centre can take it off your hands. If you have your CRA (Cylinder Refill Agreement) paperwork when you return your bottle, you can get up to 70% of your original CRA charge.** Even if you've misplaced your CRA, we'll give you £7.50 per bottle.*** Please bear in mind that you can return a maximum of five gas bottles each year for £7.50 per bottle. For more information about gas bottle returns, head to our returns & exchanges page.
The Cylinder Refill Agreement is effectively a contract between us and you, which outlines that the gas bottle you receive is owned by Calor and safe to use.** So when you’re done with your gas bottle and it’s time for a refill, we’ll take your gas bottle off your hands and send it on its way to be inspected. So you'll know every gas bottle you receive is safe and has been checked before it's refilled with gas.
We have five gas bottle categories which all require a different Cylinder Refill Agreement. If you’d like to purchase a gas bottle in a different category, you’ll need to purchase another Cylinder Refill Agreement.
The CRA (or Cylinder Refill Agreement) is a contract that you are given when you purchase a new Calor cylinder. It can also be found below:
Cylinder Refill Agreement terms
In these conditions, “Company” means Calor Gas Limited, and “CALOR Outlet” means any CALOR Centers, Dealers, Retailers, Stockists or other supply points approved by the Company. “CALOR” is the Registered Trademark of Calor Gas Limited. “Refill Agreement Charge” means the Refill Agreement Charge included in your order or where you are exchanging a cylinder this refers to the charge previously paid for the first issue of the cylinder(s). “User” means the customer named on the online order form who is party to a Cylinder Refill Agreement (“the Agreement”).
1. Purpose of the Refill Agreement Charge
In consideration for the Refill Agreement Charge, the Company agrees to refill the Calor Cylinder(s) (“Cylinder(s)”) included in your order with supplies of CALOR gas (“Gas”) during the currency of this Agreement. The Company will fulfill its obligation to refill the Cylinder by providing the User with a pre-filled Cylinder in exchange for the empty Cylinder, but reserves the right to refill the Cylinder by any other means. A Cylinder(s) can only be exchanged for a similar replacement refill Cylinder(s) within the same category as the current Cylinder(s), otherwise a new Agreement is required. Please see our exchange policy for further details about exchanging Cylinder(s).
2. Future supplies of Gas
In entering into this Agreement the User also understands that he/she will pay additional sums at the prevailing rate for the Gas contained in the Cylinder and for all future supplies of Gas as and when the Cylinder is refilled in accordance with paragraph 1.
3. Cylinders remain the property of the Company at all times and may only be filled by the Company
The company makes the cylinder(s) available to the user as a means of safely transporting and storing the gas supplied. This agreement is not a rental agreement and it does not provide the user with title in the cylinder. The user will not part with possession or control of the cylinder(s) (other than to a CALOR outlet) nor claim to have any rights that conflict with this agreement, nor create or purport or attempt to create any agency or bailment in relation to the cylinder(s) or to the user’s obligations.
4. Use of Cylinders
Cylinders may be used only as a container for Gas and not be sold, exchanged (other than for the Purpose of the Agreement), hired, assigned, transferred, mortgaged, lent, abandoned, nor damaged, decanted, filled or tampered with.
5. The Company’s rights over the Cylinders
The User is liable for the safe storage and use of Cylinder(s) and the safety of any equipment used with them but the Company may inspect or test Cylinder(s) and any fittings used with them at any time and remove and replace Cylinder(s) if defective, or for any other reason, but without the Company being under any obligation to do so. In any case of wilful damage or breach of this Agreement the Company may repossess Cylinder(s) immediately and the User by entering into this Agreement irrevocably authorises the Company or their agent to enter on the User’s property for these purposes and in that event this Agreement is terminated. The Company may charge the User for loss of use of a Cylinder, in the event of loss or damage to the Cylinder but this charge shall not give the User any rights in the Cylinder. Unless the Company, at its discretion, decides otherwise, the User will forfeit any rights or benefits conferred upon this by this Agreement.
6. Statutory obligations
The Company will comply with all statutory and appropriate Code of Practice requirements in respect of Cylinders but this shall not mean that the Company has any obligation to maintain in good condition Cylinders which ate in the User’s possession.
7. Termination by the User
This Agreement remains in force for 50 years. The User may terminate this Agreement by returning the Cylinder(s) in good order to a CALOR Outlet nominated for this purpose and shall be entitled on presenting this Agreement to a refund of a proportion of the Refill Agreement Charge as follows:
|
1 year old |
70% refund |
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2 year old |
60% refund |
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3 year old |
50% refund |
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4 year old |
45% refund |
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5 year old |
40% refund |
|
6 year old |
35% refund |
|
7 years old |
30% refund |
|
Over 7 years |
25% refund |
8. Termination by the Company
This Agreement may be terminated by the Company in the event of any act of insolvency or breach of this Agreement on the part of the User.
9. Delivery
Where a Cylinder is to be delivered to the User the Company may use an agent for this purpose.
10. Other
This Agreement is governed by and constructed in accordance with English Law. VAT and any other applicable taxes will be charged at the appropriate rates.
Non-business users of Calor’s LPG cylinders who return an unwanted Calor-owned LPG cylinder to a Calor Centre will be entitled to a cash payment of £7.50 per cylinder (maximum five cylinder returns per person) subject to the following conditions (“the Scheme”):
1. Calor Gas Limited (registered company no. 00303703, whose registered office is at Athena House, Athena Drive, Tachbrook Park, Warwick CV34 6RL) (“Calor”) is operating the Scheme to encourage consumers (domestic customers) who no longer need their LPG cylinders to return them to Calor for maintenance and refilling.
2. Calor-owned LPG cylinders remain the property of Calor at all times.
3. Under the Scheme, a domestic customer who cannot produce their Cylinder Refill Agreement (an agreement issued to a first-time customer purchasing LPG in a cylinder from Calor) and is returning a Calor-owned cylinder to a Calor Centre but does not require a refill, will be entitled to a cash payment of £7.50 per cylinder returned, subject to a maximum of five such cylinder returns in any calendar year.
4. In order to receive the £7.50 payment, the Calor-owned LPG cylinder must be returned in a reasonable condition (decided at Calor’s sole discretion) to a Calor Centre by the customer. There are 50 Calor Centres – please see https://www.calor.co.uk/gas-bottles/calor-stockists-and-dealers/calor-centres for more details.
5. Each domestic customer may return a maximum of five cylinders per calendar year in return for payment of £7.50 per cylinder. Payment is subject to the customer producing photographic ID showing the customer’s full name and address and the photographic ID must be produced at the time the payment is requested. The customer’s name and address will be retained by Calor in order to process the payment and for audit purposes but these details will not be used for marketing purposes.
6. Neither Calor employees and agents nor business customers may participate in the Scheme and Calor reserves the right to refuse to make payment to anyone who is believed at Calor’s sole discretion (i) to be operating in a commercial capacity; or (ii) to be an employee or agent of Calor; or (iii) to have breached the terms of this Scheme.
7. For the avoidance of doubt, domestic customers who return a Calor-owned cylinder to a Calor Centre and are in possession of a valid Calor Cylinder Refill Agreement will receive the amount to which they are entitled under the terms of the Cylinder Refill Agreement, which will be greater than the payment offered under the terms of the Scheme.
8. Calor reserves the right to vary these terms and conditions or to terminate the Scheme at any time without notice. No correspondence will be entered into.
9. Participation in the Scheme shall be deemed to be acceptance of these terms and conditions.
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