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LPG supply update for our customers

20th March 2026

Recent global events and media coverage about energy markets may cause some of our customers to worry about their LPG supply and service from Calor. We want to reassure you that Calor’s UK LPG deliveries are continuing as planned. 

We're closely monitoring market conditions and working with our supply partners to ensure continuity of service across our network.

LPG is a globally traded energy source. International events can sometimes create uncertainty or speculation in wider energy markets. Whilst there is currently increased market volatility, Calor’s priority remains clear: to keep our customers safely supplied with LPG and to maintain reliable deliveries.

If anything changes that directly affects your supply, we will communicate clearly and promptly through our website and customer channels.

We kindly ask customers to continue ordering in line with your usual requirements. This helps us plan deliveries efficiently and ensures the best possible service for everyone.

Thank you,
Your Calor Team


Frequent answers and questions

Calor continues to meet customer commitments as planned. Deliveries are continuing as normal.

We're monitoring conditions closely and will provide updates if anything changes.

Yes. 

Our delivery operations are continuing as planned. Our teams are managing supply in line with customer demand.

Energy markets can be influeneced by global events, which sometimes leads to speculation or concern. 

While LPG is part of the global energy system, this does not automatically result in supply issues in the UK.

Calor is monitoring closely and will keep customers informed if anything changes,

No. There is no need to change your normal ordering behaviour.

If your tank is around half full or below and you’d like to place an order, you’re welcome to do so. If you feel your tank may be running low, or you simply prefer to order earlier than usual, please place an order in the normal way. 

We will update this page if there are any material changes. If something direcrly affects your account or supply, we will contact you using the details we hold on your account.

The UK Government has announced targeted financial support to help households that rely on heating oil and LPG, particularly in rural and off‑grid areas. 

If you live in England and Wales1

  • Please contact your local authority. From 1 April, apply to your council’s Crisis and Resilience Fund. 
  • In Wales, the Discretionary Assistance Fund (DAF) has increased payments to help households struggling with rising heating costs. The maximum award has risen from £500 to £750, and eligible households can now apply twice per year

If you live in Scotland 


Like all energy products, LPG prices can move in respionse to global market conditions. We actively monitor these markets and manage supply to minimise volatility where possible. If something directly affects customers, we will provide guidance through our usual channels. 

We actively monitor market conditions, maintain strong relationships with suppliers, have invested in increased storage capacity and plan deliveries carefully to ensure continuity of service for our customers.

No. If you're an auto-top-up customer, which means we use our telemetry to schedule your deliveries based on your tank levels automatically, and it's operating as normal, there is no need to contact us. It allows our teams to support customers who may need urgent assistance.

If you order your own gas, then please contact us in the same way as you usually do.

If your tank is around half full or below, and you'd like to place an order, you can do so. If you feel your tank may be running low, or you simply prefer to order earlier than usual, please place your order in your usual way.