Customer Delivery Update




This winter has been one of the most challenging for LPG supply across the UK and we apologise wholeheartedly to anyone who was affected by our delivery issues over the past winter.

As our delivery schedules begin to return to normal, we are looking into corrective steps that we can take to prevent issues in the future and we will keep you informed of the changes we are putting in place. We are confident that, as a result of these steps, our reliable service will return and we will become even more responsive than before.

For customers who are without gas; we will be with you as soon as we can. We are still operating extended delivery hours; and your delivery may arrive anytime between 7am and 9pm. Your depot will send you a text when your gas is loaded for delivery, if you subscribe to our text service.

We would ask all customers to keep an eye on their gas levels; and to order gas when their tank gauge reads 25%. Your delivery may still take longer than usual; as we focus on fulfilling existing orders.

We’ve answered some of your most common queries below; including what caused the supply issues this winter and how to reset your tank:

FAQs

My gas is running low, what should I do?

If you are running low on gas; we would recommend conserving your remaining gas as much as possible. As always, our recommendation for those who manually order gas is to place an order when your tank reaches 25%. For customers on automatic ordering, we will schedule your delivery as soon as possible, but you may have lower than usual levels of LPG in your tank by the time we deliver. If you have any concerns, please contact your local depot.

How can I contact my local depot?

Obtain the contact details of your local depot via the link below.

I've had a gas delivery, but my systems aren't working.

If the gas level reaches zero, the tank's safety valve closes. During delivery, if someone is in the property, our driver will reset this valve, but due to safety practices if no one is in the driver will leave a leaflet explaining the simple stages to reset the tank valve.

How do I reset my tank?

If you've received a delivery but your systems are not working; you may need to reset your tank. This video will talk you through how to reset your tank.

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