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Four Calor Gas bottles

Cylinder Refill Agreement and Cylinder refill charge explained

What is a Cylinder Refill Agreement?

Let's get to grips with the Cylinder Refill Agreement

(Also known as the CRA)

When you purchase a gas bottle from us, you also purchase a Cylinder Refill Agreement. This is an agreement between us (Calor) and you (the customer).

The cost of a CRA depends on which gas bottle you are buying and which category it sits in. You can exchange your gas bottle for any gas bottle within the same category. If you need a gas bottle that belongs to a different category, you’ll need to purchase a new Cylinder Refill Agreement.

We have answered all the frequently asked questions regarding the Cylinder Refill Agreement below, please take a look. You can also find the full terms and conditions of the CRA here

To find out which CRA category your bottle sits in, take a look at our Refill page.