At Calor, we are fully committed to maintaining the fuel supply to our customers during these uncertain times. We are working tirelessly to ensure that we are delivering gas safely and doing our part to help reduce the transmission of COVID-19. The health and safety of our customers and our people are paramount, while we strive to run our operations as normally as possible. Read our full statement.

To our valued customers

At Calor, we are fully committed to maintaining the fuel supply to our customers during these uncertain times. We are working tirelessly to ensure that we are delivering gas safely and doing our part to help reduce the transmission of COVID-19.

The supply of Calor Gas is a vital service for thousands of homes and businesses across the UK. The Government has reviewed the critical infrastructure that is required during this challenging time and our product, alongside the provision of food, has been stipulated as a critical requirement.

Delivery and Collection

To help minimise the spread of COVID-19, we have temporarily reduced the service from our Calor sites. As a result, customers will no longer be able to collect cylinders from our sites. We will, however, continue to provide a delivery service, supplying and collecting cylinders from your sites. Please contact your local supplying Calor depot to arrange delivery. Alternatively you can also go to our Find a retailer page where you can put in your postcode and find the nearest retailer to you. Please use the filter ‘Delivery Available’ and call the retailer to confirm.

Social Distancing and Safety Measures

To enable us to maintain our infrastructure and service of supplying fuel, we have instructed our drivers and engineers to reduce and restrict the amount of contact they have while completing their duties. This will mean that, where possible, deliveries and engineering work will be made without announcing arrival and without any customer contact.  

In line with the current situation, we will not be requesting customers to sign for delivery and will simply note the name of the customer on the delivery system. Our delivery drivers will not pass a handheld device for customers to sign after delivering. For bulk customers, we will detail the serial number of the tank on the delivery note to show the driver has physically been to the tank to make the delivery.

Whilst our driver or engineer is at your home or business, they will wear gloves throughout. Our frontline teams have all been briefed on social distancing requirements and will maintain a 2m distance from others throughout their time on site. We respectfully request that you also adhere to this protocol.

Business Energy

We appreciate the huge impact this current situation is having on businesses across all sectors. If you'd like to change your regular delivery pattern, please let your local Calor Centre know. We'll do everything we can to amend your scheduled deliveries accordingly.

Contacting us

These times are anything but “business as usual”, but we’re still here for you. We have a lot of useful information on our website and you can find answers to frequently asked questions related to COVID-19 below. Alternatively, please feel free to contact us directly by phone, email or via our social media channels. Our customer support teams are extremely busy at the moment, but please bear with us and we will respond as soon as we can.

We have implemented all of the measures above to maintain service levels with the health and safety of our people and our customers as our top priorities.

Thank you for being part of the Calor family and we wish you well during this challenging time. 

The Calor Team

 

Useful information

We understand this is a very challenging time, with many uncertainties. Please check below for some information you may find useful.

  • Please pay using our automated payment line or through Calor Account Online. 
  • If you are unable to make payment, please contact us via Calor Account Online, the email address on your statement/invoice or through our website.
  • We will continue to post invoices and statements. If you require these sent via email, please email us or use contact form on website.