At Calor, we’re working tirelessly to deliver gas safely and keep UK homes and businesses running. The health and safety of our customers and our people are paramount, while we strive to run our operations as normally as possible. Read our full statement.
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How Installers and Engineers can keep safe during COVID-19

An LPG engineer sitting in a Calor vehicle, looking to her left to check her tools
The outbreak of coronavirus has changed the way we all live and work and we recognise the huge impact it has had on your work as an installer or engineer.  Indeed, it is thanks to your incredible support that homes and businesses are able to keep going at this difficult time.
We take the health and wellbeing of all our customers seriously and have pulled together some practical advice and tips you can refer to, to help keep you safe during this time of uncertainty. This information has been collated from Government and Gas Safe websites to help keep you and your customers safe and help to minimise the transmission of COVID-19.

What processes should Installers and engineers be following?

Before visiting a home or business, you should ask whether anyone is self-isolating or has been in contact with anyone who has been diagnosed with COVID-19. If this is the case, you should not work there unless it is to remedy a direct risk to the safety of the household and you are comfortable and willing to do so. In these instances you can contact the Government for more advice.

Social distancing and recommended government safety measures, should be observed at all times

Wherever possible, you should encourage your customer to stay in a different room to where you are working and you should always maintain a two-metre distance from others at all times too

When at a customer’s home or business we recommend you wear gloves

You should wash your hands frequently and wipe down all surfaces you may touch in your customer’s home. Where this is not possible, you should keep a hand sanitiser to hand and use regularly. More information on hygiene and cleaning practises can be found here

To minimise any form of direct contact, do not pass customers hand held devices or other paperwork for signature

Consider taking your own drinks and flasks rather than accepting a drink or food from your customer, as the virus can remain on surfaces

No work should be carried out by any installer or engineer who is showing coronavirus symptoms, however mild. If you are concerned about your own health please use the online NHS 111 service and follow Government guidance

More useful COVID-19 advice and guidance can be found on the Gas Safe website and on the Government website

Remember, everyone is instructed to comply with the rules issued by the government in relation to coronavirus to protect both themselves and others

We have all seen the impact when customers are anxious about the availability of goods, though we are not doing any site visits at the moment, if you have a lead we will call the customer and complete the first part of the process and arrange the site survey when safe to do so.

We want to thank you for your dedication during this period. It is thanks to you, the country’s essential workers, that the public are able to stay safe in their home and vital businesses can continue to function.

At times like this, working together means we can all get through this and we wanted to thank you for your continued support.

Please keep safe and stay healthy.

The team from Calor