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Support with your bills

Man in an office with a headset
As the world we live in gets more expensive, with everything from fuel, energy, internet and even the food we put on our table rising in price, we understand that things are difficult for many people right now.

If you’re struggling with payments or are worried about any upcoming payments, our team are here to help. Please don’t hesitate to get in touch - you can call us on 0345 609 6206 Monday to Friday 9am to 5pm and Saturday 9am to 1pm*, or email us at any time.  

Request a call back 

If you're waiting for longer than you like, our Customer Operation Centre line offers a call back service. All you need to do is listen out for the option to request a call back. Once selected, you can hang up the phone whilst your call stays in the queue.  

When you reach position number 1 in the queue, your phone will ring and connect you with one of our team. 

Further support  

If you’re a home energy customer, free advice and guidance is also available through the following organisations: 

National Debtline Tel 0808 808 4000 

Stepchange Debt Charity Tel 0800 138 1111

Citizens Advice Bureau Online 

*Please note we’re receiving a high volume of calls right now which means there will be a delay answering your call. We apologise for any inconvenience this may cause and we’ll answer your call as quickly as we can.