Calor Account Online Terms and Conditions
- Terms of use
The information below (together with any documents referred to in it) explains the terms of use which will apply when you use Calor Account Online (“CAO”). By using CAO, you confirm that you accept these terms of use and that you agree to comply with them.
Please read these terms of use and any documents referred to in these terms of use carefully before you start to use CAO. We recommend that you print or save a copy of these terms of use for future reference.
- Other applicable terms
These terms of use refer to the following additional terms which also apply to your use of CAO:
(i) our general website terms and conditions, found here, https://www.calor.co.uk/terms-and-conditions which set out the terms and conditions that apply to your permitted use of our website. You must comply with these terms, and our website acceptable use policy, whenever you use CAO or access our website more generally.(ii) our privacy policy, found here, sets out how we collect, use and store your personal information; and
(iii) our cookie policy, found here, sets out information about the cookies used on our website.
- Information about us
CAO is operated by Calor Gas Limited ("Calor/ Us / We"). We are registered in England and Wales under company number 00303703 and have our registered office at Athena House, Athena Drive, Tachbrook Park, Warwick CV34 6RL. Our VAT number is 207610984.
We are members of Liquid Gas UK, the national body for the LPG industry in the UK. Its website is https://www.liquidgasuk.org.
- Availability of CAO
CAO is provided by Calor Gas Limited to allow you to view and manage your account information. Calor uses the information you provide in CAO to manage your account and as permitted by law.
Access to CAO is made available free of charge and is permitted on a temporary basis. We reserve the right to suspend, withdraw or amend CAO without notice.
Due to the nature of the internet, we cannot guarantee that CAO, or any content on it, will always be accessible or uninterrupted. CAO may be unavailable or suspended at any time to allow for repairs, maintenance or the introduction of new facilities or services. We recommend that you back up any statements or other important data made available to you on CAO, to protect yourself in case of problems with CAO.
You are responsible for making all arrangements necessary for you to access CAO. You are also responsible for ensuring anyone accessing CAO through your internet connection is aware of these terms, and that they comply with them.
We will not be liable if for any reason CAO is unavailable at any time, and we reserve the right to restrict any user’s access to all or part of CAO at any time at our sole discretion.
- Username, passwords and other identification codes
If you are a business user, you will be presumed to be an agent of the business with the requisite authority and approval to view and manage all the information available on CAO for your business. If you do not have this authority or approval, please do not register and ask the relevant person within your business to register.
If you use CAO, you are responsible for keeping your username, password and other identification codes or login details (including Calor Account Numbers (Sold To Numbers) and Calor Delivery Point Numbers (Ship To Numbers)) confidential and for restricting unauthorised access to your account. You must not disclose such information to any third party and you agree to accept responsibility for all activities that occur under your account or password. You should inform us immediately if you have reason to believe that your user identification codes or passwords have become known to anyone else or are likely to be used in an unauthorised manner.
Please ensure all details provided to us are accurate and complete. Inform us immediately of any changes to the information that you provided when registering.
- Multi-Site Users
If you intend to use CAO to view and manage multiple delivery points (“Sites”) to which Calor supplies gas, you must note that any user with access to CAO at any such Site (a “Multi-Site User”) will be able to access information available for any other Sites which are part of the same multi site arrangement regardless of the Calor Delivery Point (Ship To) Number used to register. By using CAO to manage multiple Sites, you acknowledge that any Multi-Site User will be able to view all of the information available on CAO including information relating to other Sites and will be able to place orders for any other Site.
Where CAO is used to manage multiple Sites, the primary account user or, where you are a business user, the business, acknowledge and agree that the primary account user or the business will remain solely responsible and liable for:
(a) ensuring that all usernames, passwords, identification details or log in details (including Calor Account Numbers (Sold To Numbers) and Calor Delivery Points Numbers (Ship To Numbers)) are kept confidential and are restricted to persons who are permitted and authorised to access CAO and the information available on it;
(b) all activities, orders or purchases that occur under your primary account regardless of which Muti-Site User carries out the activity, order or purchase; and
(c) ensuring that any information available on CAO is accessed used, copied or disclosed only by any person legally authorised, approved or entitled to do so.
If you do not wish for all of the information available on CAO to be visible to all Multi-Site Users, you should not proceed with registration and should contact Calor on 0345 609 6202 for more information.
- Access rights
We reserve the right to:
(a) vet and refuse CAO registration requests;
(b) require you to re-register for CAO;
(c) refuse access to CAO;
(d) disable, block or terminate any user or account;
(e) disable multiple user logins for your account; or
(f) remove or edit content,
at any time to protect data, in the event of inactivity or if, in our opinion, you or any other user linked to your account has failed to comply with any of these terms of use.
If we disable your right to use CAO, you must immediately cease, and ensure all users linked to your account cease, use of CAO.
- Placing orders via Calor Account Online
For the avoidance of doubt, these terms of use apply only to your access and use of CAO. If you order or purchase any gas using CAO, the usual terms and conditions of supply agreed between us will apply to the order or purchase.
Please ensure you check any orders placed via CAO carefully before placing them. You are responsible for ensuring that your order is complete and accurate.
By placing an order through CAO, you confirm and agree that:
(a) you are legally capable of entering into binding contracts (and if you are a business user, you confirm that you have the authority to bind any business on whose behalf you use CAO);
(b) you will access and use CAO only for lawful purposes and in connection with your viewing and managing your Calor Gas account;
(c) you are responsible for keeping your login details secure and ensuring access is restricted to authorised users only; and
(d) you are at least 18 years old.
- Intellectual property rights
We are the owner or licensee of all intellectual property in CAO, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may download, copy and print off information and documents available on CAO for your personal reference and may draw the attention of others within your organisation to material on CAO. However, you must not modify the paper or digital copies of any materials you have printed off, copied or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
- Accuracy of information
We make no representation or warranty as to the completeness, accuracy, currency, adequacy or suitability of any information, or documentation, available on CAO. We are not liable for any action you may take, or for any loss or damage suffered, as a result of relying on such information or advice.
The information included or documents available on CAO have been compiled from a variety of sources and may be subject to change or amendment without notice.
- Our liability
Whether you are a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If you are a business user:
• We exclude all implied conditions, warranties, representations or other terms that may apply to CAO or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, CAO; or
• use of or reliance on any content displayed on CAO.
• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation;
• any indirect or consequential loss or damage; or
• wasted management or office time.
If you are a consumer user:
We only provide CAO to you for domestic and private use. You agree not to use CAO for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- Viruses, hacking and other offences
You must not misuse CAO by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful, or otherwise harmfully interacting with CAO or any part of it.
You must not attempt to gain unauthorised access to CAO or any server, computer or database connected to CAO. You must not attack CAO via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use CAO will cease immediately.
We do not guarantee that CAO or any document accessible or downloadable from it will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access CAO. You should use your own virus protection software.
- Jurisdiction and applicable law
These terms of use, their subject matter and formation (including any non-contractual disputes and claims) are governed by English law.
If you are a consumer, you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, these terms of use. However, if you are a resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, you and we both agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, these terms of use, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
- Variations
We may revise these terms of use at any time by amending this page. Every time you wish to use CAO, please check these terms to ensure you understand the terms that apply at that time.
- Your concerns
If you have any concerns about material that appears on CAO or questions in relation to these terms of use, please contact us by email at customerservices@calor.co.uk.
Thank you for using CAO.
