How do I connect this bottle?
If you’re new to using gas bottles, don’t worry, we’ve put together a handy guide to help you. [Watch Video]
What is a Cylinder Refill Agreement?
Our Cylinder Refill Agreement is where we supply you with a gas bottle; you can cancel this agreement at any time by returning the bottle to us and receiving up to 70% refund. See the Cylinder Refill Agreement for full details.
Which regulator do I need?
Our handy guide can help to explain all you need to know.
|Cylinder usage||Portable heaters|
|Tare weight (empty)||12.7-21.9kg|
|Gross weight (full)||25-35kg|
|Rec. offtake (approx.)||9.9Kw|
Gas cylinder delivery £5
Gas cylinder orders
Orders containing gas bottles will receive the gas delivery separately due to gas transportation restrictions.
We aim to deliver gas cylinders within 2-3 working days by your local Calor stockist, the details of which will be provided in your order confirmation email following the purchase.
Please have any empty gas bottles available for exchange if applicable. Any order without a gas bottle to exchange is subject to a cylinder refill agreement prior to delivery.
Cylinder refill agreement
When buying a gas bottle from us for the first time, you’ll be subject to a new cylinder refill agreement costing from £29.99, depending which of the five groups your gas bottle is in. If you do not have a gas bottle to exchange, this cost will be automatically added to your order when you checkout. The charge will be added for each bottle you purchase without an empty counterpart to exchange or if the bottle is not within the same group as your previous policy. More details can be found on the Gas bottle exchange policy page.
Please note: For safety reasons, we are unable to deliver gas bottles to basement properties, residences above a 3rd floor or any residences in buildings with 5 floors or more.
Returned goods must be unused and supplied with their original packaging, unless the goods are faulty.
To arrange a return please contact us within 30 days of receiving the goods by email firstname.lastname@example.org or by phone 0800 1814512.