Customer delivery update

Return and Refund FAQs

What is your returns policy?

Returned goods must be unused and supplied with their original packaging, unless the goods are faulty.

To arrange a return, please contact us within 30 days of receiving the goods, by email shop@calor.co.uk or on 0800 181 4512.

How do I return something to you?

If you’d like to return an item, please contact us at shop@calor.co.uk or 0800 181 4512 within 30 days of receiving your order. We will provide further instructions about how to return your item.

Please note that it is your responsibility to correctly insure any items returned using the post; and to ensure that goods are secure in their packaging to avoid damage.


Have you received my returns?

As soon as we have received and processed your return, you will receive a refund to the same card that you paid with