Christmas is coming! If you’re a bulk customer and order your own gas, place your top-up by 10th December to ensure delivery in time. Order online via or contact us here.

An aerial view of a Calor lorry driving through a rural village

Calor supply my home energy

Help for existing home energy customers

Need an update on your delivery, to manage your account or pay your bill? You're in the right place. If you've got a question, our help centre should have all the answers, but if you don't find what you need, please get in touch with us via email or phone.

Contact us

Send us an email

Please email your local team using the email address on your latest statement.

We're having some issues with our contact forms at the moment. To make sure we get your message, please email your local team. The email address can be found on your statement. We're sorry for the inconvenience. 

Or give us a call

Our phone lines are very busy, if your query is not urgent, please send us an email.

Alternatively, you could request a call back via a phone call. To do this, call the number below and you'll get the option to request a callback. This means you'll be able to hang up the phone and your call will stay in the queue. When your call reaches position number 1 in the queue, it will automatically connect with one of our team and call you back. There's no need to wait on the phone, we'll call you back.

Map of Great Britain with Calors customer service hub centres highlighted
  • For Grangemouth - Press 1.
  • For Port Clarence - Press 2.
  • For Elland - Press 3.
  • For Stoney Stanton - Press 4.
  • For Neath - Press 5.
  • For Plymouth - Press 6
  • For Fawley - Press 7.
  • For Coryton - press 8.