Customer delivery update

Home energy and Calor gas bottle delivery information

Gas delivery information

Here at Calor our aim is to make sure we meet all of our customers’ home energy LPG and gas bottle delivery needs. Depending on what you order, your delivery may be made by one of our dedicated delivery drivers, by your local Calor stockist or by a third party.

Home energy deliveries

How quickly and how often you receive a gas delivery will depend on your usage and your chosen top up method. There are two options:

Automatic top up - Let our innovative automatic top-up technology do the work for you by monitoring your usage and arranging an automatic top up of gas when needed.

Will Phone - Customer who do not use our automatic top up service should call your local Calor operations centre or order online before the tanks meter reads 25%. After placing an order a delivery should take 7-14 days.

If you have any questions about Calor gas delivery, would like to switch to automatic top-up or if you’re experiencing any problems with an order, please do not hesitate to  contact us.

Gas bottles and appliances

Buying propane, butane or patio gas bottles online is easy. After we receive your order, it will be delivered within 2-3 working days direct to your door by your nearest Calor stockist, who will also take away the empty cylinder.

Online orders for LPG appliances also take 2-3 working days from receipt of order to home delivery. However, please note that if your order consists of multiple products, such as an appliance and gas package, you will receive two – or very occasionally three – separate deliveries.

These timings may differ during exceptionally busy periods, but we will always aim to keep you informed.

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