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Customer services

Our dedicated UK-based customer services representatives are here waiting to take your call or to deal with any online queries – promptly, efficiently and in a friendly manner. They are fully trained to help you regardless of your requirement, whether you’re switching supplier, moving home or have any sort of technical enquiry about LPG. Even if you have a question late at night, our virtual assistant Penny will be able to help.

 

Contact us

Contact us

 

Find out how you can contact us to get the help you need – when you need it

Gas delivery information

Delivery information

 

Learn more about our reliable nationwide home delivery service

Emergencies

Emergencies

 

Precautionary advice and support for emergency situations involving LPG

Cylinder refill agreement

Cylinder refill agreement

 

Read what our cylinder refill agreement means for you

Cylinder refill and return process

Cylinder refill and return process

 

Understand what’s involved in exchanging a gas cylinder

Submit a meter reading

Submit a meter reading

 

Submit a meter reading online for the simplest way to send your latest readings