Calor shop cancellation form

Prefer to call?
0800 626 626
Mon - Fri 08.30 - 17.00

Unhappy with your online purchase?

Not to worry, here at Calor it is really important to us that you are completely satisfied with products that we provide. If you decide your online purchase is not quite what you were expecting or you simply change your mind, we are happy to accept return items as long as they have not been used or damaged. We simply ask that you notify us within 14 days from the date you received the products and we’ll process the refund.

Orders cancelled within the 14 days will receive a full refund for the price of the goods cancelled, including the cost of delivery to you. This is subject to the items being returned in a reasonable re-saleable condition with the original packaging. We will process the refund due to you as soon as possible and in any case, no later than 14 days after the day on which you have given notice of your cancellation.

Arranging a refund is easy, you can either call us on 0800 626 626 or by filling in the form below and a member of our customer service team will contact you.

For further details about our returns policy please see our shop terms and conditions

  • Please enter your 9 digit order number

  • We ask for your e-mail address just in case we can't reach you by telephone. We will never send you unwanted emails or share your details with any 3rd party.

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