Do I need a Cylinder Refill Agreement?
Yes- if you don’t have an empty; 5kg or 13kg Patio Propane, 13kg Propane, 15kg Butane, or a 6kg BBQ Butane bottle, you will need to purchase a new 13kg Propane bottle along with a Cylinder Refill Agreement of £39.99 which is automatically added to your basket
No- if you currently have an empty bottle of those listed above then all you need is a gas refill. Simply exchange your empty bottle for your new 13kg Propane gas bottle upon delivery.
What is a Cylinder Refill Agreement?
When you first purchase a Calor gas bottle you are issued with a Refill Agreement Charge starting from £39.99. All Calor gas bottles remain Calor’s property for the duration of use and this allows Calor to exchange bottles included in your order with supplies of gas.
Calor will refill gas bottles by providing you with a pre-filled bottle in exchange for the empty bottle. A bottle can only be exchanged for a similar replacement bottle, within the same category as listed above, otherwise a new cylinder refill agreement will be charged.
Product code 210130 Manufacturer Calor Cylinder Type Propane Cylinder usage Light commercial use Cylinder Colour Red Capacity 13kg Height 580mm Diameter 315mm Tare weight (empty) 12.7-21.9kg Gross weight (full) 25-35kg Rec. offtake (approx.) 15Kw
Gas cylinder delivery £5
Gas cylinder orders
Orders containing gas bottles will receive the gas delivery separately due to gas transportation restrictions.
We aim to deliver gas cylinders within 2-3 working days by your local Calor stockist, the details of which will be provided in your order confirmation email following the purchase.
Please have any empty gas bottles available for exchange if applicable. Any order without a gas bottle to exchange is subject to a cylinder refill agreement prior to delivery.
Cylinder refill agreement
When buying a gas bottle from us for the first time, you’ll be subject to a new cylinder refill agreement costing from £29.99, depending which of the five groups your gas bottle is in. If you do not have a gas bottle to exchange, this cost will be automatically added to your order when you checkout. The charge will be added for each bottle you purchase without an empty counterpart to exchange or if the bottle is not within the same group as your previous policy. More details can be found on the Gas bottle exchange policy page.
Please note: For safety reasons, we are unable to deliver gas bottles to basement properties, residences above a 3rd floor or any residences in buildings with 5 floors or more.
Returned goods must be unused and supplied with their original packaging, unless the goods are faulty.
To arrange a return please contact us within 30 days of receiving the goods by email email@example.com or by phone 0800 1814512.
- Which gas bottle?
BBQ's & patio
Camping & Caravaning
- Refills, exchanges and returns
Refill and returns
When you buy a gas cylinder from us, you’ll be asked to pay for and agree to the Calor Cylinder Refill Agreement which legally states that the cylinder always remains the property of Calor Gas. When it’s empty, you can simply exchange it for a pre-filled cylinder within the same category group, details of which can be found below.
If however, you don’t want another cylinder, you can simply return the empty one in good condition and receive a partial refund on the cost of the refill agreement, which is worked out on a sliding scale.
Full details of the Cylinder Refill Agreement can be found below so please spend a few minutes familiarising yourself with it to make sure that you understand exactly what the agreement covers and that you’re happy with the terms.
Cylinder Refill Agreement
This is the legal bit for the cylinder refill and returns process. Please familarise yourself with this when purchasing a Calor gas cylinder, to ensure you understand the agreement fully.Show more
Cylinder Refill Agreement terms
In these conditions, “Company” means Calor Gas Limited, and “CALOR Outlet” means any CALOR Centers, Dealers, Retailers, Stockists or other supply points approved by the Company. “CALOR” is the Registered Trademark of Calor Gas Limited. “Refill Agreement Charge” means the Refill Agreement Charge included in your order or where you are exchanging a cylinder this refers to the charge previously paid for the first issue of the cylinder(s). “User” means the customer named on the online order form who is party to a Cylinder Refill Agreement (“the Agreement”).
1. Purpose of the Refill Agreement Charge
In consideration for the Refill Agreement Charge, the Company agrees to refill the Calor Cylinder(s) (“Cylinder(s)”) included in your order with supplies of CALOR gas (“Gas”) during the currency of this Agreement. The Company will fulfill its obligation to refill the Cylinder by providing the User with a pre-filled Cylinder in exchange for the empty Cylinder, but reserves the right to refill the Cylinder by any other means. A Cylinder(s) can only be exchanged for a similar replacement refill Cylinder(s) within the same category as the current Cylinder(s), otherwise a new Agreement is required. Please see our exchange policy for further details about exchanging Cylinder(s).
2. Future supplies of Gas
In entering into this Agreement the User also understands that he/she will pay additional sums at the prevailing rate for the Gas contained in the Cylinder and for all future supplies of Gas as and when the Cylinder is refilled in accordance with paragraph 1.
3. Cylinders remain the property of the Company at all times and may only be filled by the Company
The company makes the cylinder(s) available to the user as a means of safely transporting and storing the gas supplied. This agreement is not a rental agreement and it does not provide the user with title in the cylinder. The user will not part with possession or control of the cylinder(s) (other than to a CALOR outlet) nor claim to have any rights that conflict with this agreement, nor create or purport or attempt to create any agency or bailment in relation to the cylinder(s) or to the user’s obligations.
4. Use of Cylinders
Cylinders may be used only as a container for Gas and not be sold, exchanged (other than for the Purpose of the Agreement), hired, assigned, transferred, mortgaged, lent, abandoned, nor damaged, decanted, filled or tampered with.
5. The Company’s rights over the Cylinders
The User is liable for the safe storage and use of Cylinder(s) and the safety of any equipment used with them but the Company may inspect or test Cylinder(s) and any fittings used with them at any time and remove and replace Cylinder(s) if defective, or for any other reason, but without the Company being under any obligation to do so. In any case of wilful damage or breach of this Agreement the Company may repossess Cylinder(s) immediately and the User by entering into this Agreement irrevocably authorises the Company or their agent to enter on the User’s property for these purposes and in that event this Agreement is terminated. The Company may charge the User for loss of use of a Cylinder, in the event of loss or damage to the Cylinder but this charge shall not give the User any rights in the Cylinder. Unless the Company, at its discretion, decides otherwise, the User will forfeit any rights or benefits conferred upon this by this Agreement.
6. Statutory obligations
The Company will comply with all statutory and appropriate Code of Practice requirements in respect of Cylinders but this shall not mean that the Company has any obligation to maintain in good condition Cylinders which ate in the User’s possession.
7. Termination by the User
This Agreement remains in force for 50 years. The User may terminate this Agreement by returning the Cylinder(s) in good order to a CALOR Outlet nominated for this purpose and shall be entitled on presenting this Agreement to a refund of a proportion of the Refill Agreement Charge as follows:
1 year old 70% refund 2 year old 60% refund 3 year old 50% refund 4 year old 45% refund 5 year old 40% refund 6 year old 35% refund 7 years old 30% refund Over 7 years 25% refund
8. Termination by the Company
This Agreement may be terminated by the Company in the event of any act of insolvency or breach of this Agreement on the part of the User.
Where a Cylinder is to be delivered to the User the Company may use an agent for this purpose.
This Agreement is governed by and constructed in accordance with English Law. VAT and any other applicable taxes will be charged at the appropriate rates.
Cylinder exchange policy
The handy diagram below is to help you understand which gas bottles you are eligible to exchange for your empty one. It is free of charge, if you already have a Cylinder Refill Agreement.
There are five gas bottle groups as shown below. You can exchange a gas bottle within the group, without having to pay for an extra Cylinder Refill Agreement. If you wish to exchange your gas bottle, for a bottle in another group, then your purchase will be subject to an extra Cylinder Refill Agreement at an additional cost shown in table below. To exchange a gas bottle online, please visit the gas bottle section of our online shop and your local Calor stockist will deliver your order, direct to your door.
18kg Propane liquid off-take
12kg Propane liquid off-take
Refill agreement costs
If a customer wishes to obtain a cylinder from another group they must take out an additional cylinder agreement at an additional cost, shown in the table below. Should a customer require a partial refund on the Calor owned cylinder currently in their possession they must contact Calor Gas Direct on 0800 662 663.
Group A, B, C & D £39.99 Group E £59.99 Group F £19.99 Group G £29.99