Do I need a Cylinder Refill Agreement?
Yes- if you don’t have an empty; 5kg or 13kg Patio Propane, 13kg Propane, 15kg Butane, or a 6kg BBQ Butane bottle, you will need to purchase a new 13kg Propane bottle along with a Cylinder Refill Agreement of £39.99 which is automatically added to your basket
No- if you currently have an empty bottle of those listed above then all you need is a gas refill. Simply exchange your empty bottle for your new 13kg Propane gas bottle upon delivery.
What is a Cylinder Refill Agreement?
When you first purchase a Calor gas bottle you are issued with a Refill Agreement Charge starting from £39.99. All Calor gas bottles remain Calor’s property for the duration of use and this allows Calor to exchange bottles included in your order with supplies of gas.
Calor will refill gas bottles by providing you with a pre-filled bottle in exchange for the empty bottle. A bottle can only be exchanged for a similar replacement bottle, within the same category as listed above, otherwise a new cylinder refill agreement will be charged.
Product code 210130 Manufacturer Calor Cylinder Type Propane Cylinder usage Light commercial use Cylinder Colour Red Capacity 13kg Gas Trac No Height 580mm Diameter 315mm Tare weight (empty) 13-20kg Gross weight (full) 25-35kg Rec. offtake (approx.) 15Kw Cost No
Gas cylinder delivery £5
Gas cylinder orders
Orders containing gas bottles will receive the gas delivery separately due to gas transportation restrictions.
We aim to deliver gas cylinders within 2-3 working days by your local Calor stockist, the details of which will be provided in your order confirmation email following the purchase.
Please have any empty gas bottles available for exchange if applicable. Any order without a gas bottle to exchange is subject to a cylinder refill agreement prior to delivery.
Cylinder refill agreement
When buying a gas bottle from us for the first time, you’ll be subject to a new cylinder refill agreement costing from £29.99, depending which of the five groups your gas bottle is in. If you do not have a gas bottle to exchange, this cost will be automatically added to your order when you checkout. The charge will be added for each bottle you purchase without an empty counterpart to exchange or if the bottle is not within the same group as your previous policy. More details can be found on the Gas bottle exchange policy page.
Please note: For safety reasons, we are unable to deliver gas bottles to basement properties, residences above a 3rd floor or any residences in buildings with 5 floors or more.
Returned goods must be unused and supplied with their original packaging, unless the goods are faulty.
To arrange a return please contact us within 30 days of receiving the goods by email email@example.com or by phone 0800 1814512.
- Which gas bottle?
BBQ's & patio
Camping & Caravaning
- Refills, exchanges and returns
Refill and returns
When you buy a gas cylinder from us, you’ll be asked to pay for and agree to the Calor Cylinder Refill Agreement which legally states that the cylinder always remains the property of Calor Gas. When it’s empty, you can simply exchange it for a pre-filled cylinder within the same category group, details of which can be found below.Show more
If however, you don’t want another cylinder, you can simply return the empty one in good condition and receive a partial refund on the cost of the refill agreement, which is worked out on a sliding scale.
Full details of the Cylinder Refill Agreement can be found below so please spend a few minutes familiarising yourself with it to make sure that you understand exactly what the agreement covers and that you’re happy with the terms.
Cylinder Refill Agreement
This is the legal bit for the cylinder refill and returns process. Please familarise yourself with this when purchasing a Calor gas cylinder, to ensure you understand the agreement fully.
Cylinder exchange policy
The handy diagram below is to help you understand which gas bottles you are eligible to exchange for your empty one. It is free of charge, if you already have a Cylinder Refill Agreement.Show more
There are five gas bottle groups as shown below. You can exchange a gas bottle within the group, without having to pay for an extra Cylinder Refill Agreement. If you wish to exchange your gas bottle, for a bottle in another group, then your purchase will be subject to an extra Cylinder Refill Agreement at an additional cost shown in table below. To exchange a gas bottle online, please visit the gas bottle section of our online shop and your local Calor stockist will deliver your order, direct to your door.
6kg Calor Lite™ Propane bottle
18kg Propane liquid off-take
12kg Propane liquid off-take
Refill agreement costs
If a customer wishes to obtain a cylinder from another group they must take out an additional cylinder agreement at an additional cost, shown in the table below. Should a customer require a partial refund on the Calor owned cylinder currently in their possession they must contact Calor Gas Direct on 0800 662 663.
Group A, B & D £39.99 Group C £44.99 Group E £59.99 Group F £19.99 Group G £29.99