General terms and conditions
1. Terms of website use
3. Information about us
Calor.co.uk is a site operated by Calor Gas Limited ("We"). We are registered in England and Wales under company number 00303703 and have our registered office at Athena House, Athena Drive, Tachbrook Park, Warwick CV34 6RL. Our VAT number is 207610984.
We are members of the UKLPG, the national body for the LPG industry in the UK. Its website is 'www.uklpg.org'.
4. Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time, and we reserve the right to restrict access to some or our entire site to registered users.
If you have a user identification code, password or any other piece of information related to our security procedures, you must treat such information as confidential, and must not disclose it to any third party.
When using our site, you must comply with the provisions of our acceptable use policy.
You are responsible for making all arrangements necessary for you to access our site. You are also responsible for ensuring anyone accessing our site through your internet connection is aware of these terms, and that they comply with them.
5. Intellectual property rights
We are the owner or licensee of all intellectual property in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
6. Reliance on Information Posted
Commentary and other materials posted on our site are not intended as advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
7. Accuracy of information
Our site contains information relating to us and our subsidiaries. All information or advice provided as part of our site is correct at the time of inclusion, but we make no representation or warranty as to the completeness, accuracy, currency, adequacy or suitability of that information. We are not liable for any action you may take, or for any loss or damage suffered, as a result of relying on such information or advice.
The information included in our site has been compiled from a variety of sources and is subject to change without notice. We recommend that you print these Terms and Conditions and update your records from time to time.
8. Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
9. Availability of our site
Due to the nature of the internet, we cannot guarantee that our site will always be accessible. Our site may be unavailable or suspended to allow for repairs, maintenance or the introduction of new facilities or services.
10. Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
a) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
b) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
(i) loss of income or revenue;
(ii) loss of business;
(iii) loss of profits or contracts;
(iv) loss of anticipated savings;
(v) loss of data;
(vi) loss of goodwill;
(vii) wasted management or office time; and
(viii) for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
11. Emails and Information sent to us
Any email or attachment sent to us will not be encrypted and we therefore do not accept any liability if emails sent by you are compromised (including, but not limited to, their security or confidentiality). We do not, to the extent permitted by law, accept any liability for any external compromise of security and/or confidentiality in relation to transmissions sent by email.
12. Information about you and your visits to our site
13. Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
14. Username and password
If you use our site, you are responsible for keeping your username and password confidential and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should inform us immediately if you have reason to believe that your password has become known to anyone else, or is likely to be used in an unauthorised manner.
Please ensure all details provided to us are accurate and complete. Inform us immediately of any changes to the information that you provided when registering.
We reserve the right to refuse access to the site, and to terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order it will be without charge to you unless, due to your negligence, you have allowed unauthorised use of your username and password.
15. Linking to our site
You must not create links to any part of our site without our prior written permission. If you wish to request such permission, please email firstname.lastname@example.org . Linked web sites, whether permitted or not, do not have implied affiliation with our site. If we grant you permission to create links to any part of our site, the website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.
All information presented, unless specifically indicated otherwise is under copyright to us or our licensors. Information is freely available for downloading and browsing but may not be altered, transmitted, distributed, reproduced, duplicated, copied, or re-sold without our prior written consent.
17. Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
18. Jurisdiction and applicable law
“CALOR”; “LPGENIUS”; “CALOR ALFRESCO”; “CALOR GAS”; “CALOR BBQ GAS”; “THE THINK TANK”; and “GAS TRAC” are the registered trademarks of Calor Gas Limited.
21. Your concerns
If you have any concerns about material that appears on our site, please contact us by email at email@example.com.
Thank you for visiting our site.
Account on-line module
Terms and conditions of sale (the “Terms”)
“Account Holder” – a customer who has an existing account with the company.
“Agreement” – these Terms and any other terms and conditions previously notified by the Company to the Account Holder that apply to the sale and supply of the Products and Services.
“Company” – means Calor Gas Limited.
“Gas” - Liquefied Petroleum Gas (“LPG”) supplied to the Account Holder by the Company or by a distributor or a dealer of the Company.
“Services” - the delivery of Gas to the Account Holder’s existing above ground or underground LPG storage tank or tanks.
“Product” – goods, Gas and products for sale on the Calor.co.uk web site.
The Company’s Services are only available to Account Holders over the age of 18 for delivery in England, Scotland and Wales.
Prices and products
The Company takes reasonable care to ensure that all details are correct. The Company reserves the right to refuse orders where Product and Price information has been incorrectly published. Prices are inclusive of VAT unless otherwise stated.
Terms and conditions are applicable to account holders requesting LPG storage tank top-up.
Any goods or services requested by email by the customer from Calor account online shall be sold in accordance with their existing domestic gas supply Agreement with the company.
Prices, services and payment will be in accordance with the domestic gas supply agreement.
© Calor Gas Limited 2010