Refills, exchanges and returns

Our famous gas bottles can be found all over the country, allowing people to use our gas whenever and wherever they want. Here you can find all the information you need about refilling, exchanging or returning a Calor gas bottle.

Refill and returns

When you buy a gas cylinder from us, you’ll be asked to pay for and agree to the Calor Cylinder Refill Agreement which legally states that the cylinder always remains the property of Calor Gas. When it’s empty, you can simply exchange it for a pre-filled cylinder within the same category group, details of which can be found below.

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If however, you don’t want another cylinder, you can simply return the empty one in good condition and receive a partial refund on the cost of the refill agreement, which is worked out on a sliding scale.

Full details of the Cylinder Refill Agreement can be found below so please spend a few minutes familiarising yourself with it to make sure that you understand exactly what the agreement covers and that you’re happy with the terms.

Cylinder Refill Agreement

This is the legal bit for the cylinder refill and returns process. Please familarise yourself with this when purchasing a Calor gas cylinder, to ensure you understand the agreement fully.

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Cylinder Refill Agreement terms

In these conditions, “Company” means Calor Gas Limited, and “CALOR Outlet” means any CALOR Centers, Dealers, Retailers, Stockists or other supply points approved by the Company. “CALOR” is the Registered Trademark of Calor Gas Limited. “Refill Agreement Charge” means the Refill Agreement Charge included in your order or where you are exchanging a cylinder this refers to the charge previously paid for the first issue of the cylinder(s). “User” means the customer named on the online order form who is party to a Cylinder Refill Agreement (“the Agreement”).

1. Purpose of the Refill Agreement Charge

In consideration for the Refill Agreement Charge, the Company agrees to refill the Calor Cylinder(s) (“Cylinder(s)”) included in your order with supplies of CALOR gas (“Gas”) during the currency of this Agreement. The Company will fulfill its obligation to refill the Cylinder by providing the User with a pre-filled Cylinder in exchange for the empty Cylinder, but reserves the right to refill the Cylinder by any other means. A Cylinder(s) can only be exchanged for a similar replacement refill Cylinder(s) within the same category as the current Cylinder(s), otherwise a new Agreement is required. Please see our exchange policy for further details about exchanging Cylinder(s).

2. Future supplies of Gas

In entering into this Agreement the User also understands that he/she will pay additional sums at the prevailing rate for the Gas contained in the Cylinder and for all future supplies of Gas as and when the Cylinder is refilled in accordance with paragraph 1.

3. Cylinders remain the property of the Company at all times and may only be filled by the Company

The company makes the cylinder(s) available to the user as a means of safely transporting and storing the gas supplied. This agreement is not a rental agreement and it does not provide the user with title in the cylinder. The user will not part with possession or control of the cylinder(s) (other than to a CALOR outlet) nor claim to have any rights that conflict with this agreement, nor create or purport or attempt to create any agency or bailment in relation to the cylinder(s) or to the user’s obligations.

4. Use of Cylinders

Cylinders may be used only as a container for Gas and not be sold, exchanged (other than for the Purpose of the Agreement), hired, assigned, transferred, mortgaged, lent, abandoned, nor damaged, decanted, filled or tampered with.

5. The Company’s rights over the Cylinders

The User is liable for the safe storage and use of Cylinder(s) and the safety of any equipment used with them but the Company may inspect or test Cylinder(s) and any fittings used with them at any time and remove and replace Cylinder(s) if defective, or for any other reason, but without the Company being under any obligation to do so. In any case of wilful damage or breach of this Agreement the Company may repossess Cylinder(s) immediately and the User by entering into this Agreement irrevocably authorises the Company or their agent to enter on the User’s property for these purposes and in that event this Agreement is terminated. The Company may charge the User for loss of use of a Cylinder, in the event of loss or damage to the Cylinder but this charge shall not give the User any rights in the Cylinder. Unless the Company, at its discretion, decides otherwise, the User will forfeit any rights or benefits conferred upon this by this Agreement.

6. Statutory obligations

The Company will comply with all statutory and appropriate Code of Practice requirements in respect of Cylinders but this shall not mean that the Company has any obligation to maintain in good condition Cylinders which ate in the User’s possession.

7. Termination by the User

This Agreement remains in force for 50 years. The User may terminate this Agreement by returning the Cylinder(s) in good order to a CALOR Outlet nominated for this purpose and shall be entitled on presenting this Agreement to a refund of a proportion of the Refill Agreement Charge as follows:

1 year old 70% refund
2 year old 60% refund
3 year old 50% refund
4 year old 45% refund
5 year old 40% refund
6 year old 35% refund
7 years old 30% refund
Over 7 years 25% refund

8. Termination by the Company

This Agreement may be terminated by the Company in the event of any act of insolvency or breach of this Agreement on the part of the User.

9. Delivery

Where a Cylinder is to be delivered to the User the Company may use an agent for this purpose.

10. Other

This Agreement is governed by and constructed in accordance with English Law. VAT and any other applicable taxes will be charged at the appropriate rates.

Cylinder exchange policy

The handy diagram below is to help you understand which gas bottles you are eligible to exchange for your empty one. It is free of charge, if you already have a Cylinder Refill Agreement.

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There are five gas bottle groups as shown below. You can exchange a gas bottle within the group, without having to pay for an extra Cylinder Refill Agreement. If you wish to exchange your gas bottle, for a bottle in another group, then your purchase will be subject to an extra Cylinder Refill Agreement at an additional cost shown in table below. To exchange a gas bottle online, please visit the gas bottle section of our online shop and your local Calor stockist will deliver your order, direct to your door.

Group A

4.5kg butane bottle

4.5kg Butane

3.9kg propane bottle

3.9kg Propane

Group B

7kg Butane bottle

7kg Butane

6kg Propane bottle

6kg Propane

Group C

6kg Calor Lite Propane bottle

6kg Calor Lite™ Propane bottle

Group D

5kg Patio Gas Cylinder

5kg Patio gas Propane

6kg BBQ Butane bottle

6kg BBQ Butane

13kg Patio Propane bottle

13kg Patio gas Propane

13kg Propane bottle

13kg Propane

15kg Butane bottle

15kg Butane

Group E

47kg Propane Gas Cylinder

47kg Propane

19kg Propane bottle

19kg Propane

18kg Propane liquid off-take bottle

18kg Propane liquid off-take

12kg Propane liquid off-take bottle

12kg Propane liquid off-take

Group F

47kg Propane bottle

Calor 340

Group G

6kg Cube gas bottle

6kg Cube gas

Refill agreement costs

If a customer wishes to obtain a cylinder from another group they must take out an additional cylinder agreement at an additional cost, shown in the table below. Should a customer require a partial refund on the Calor owned cylinder currently in their possession they must contact Calor Gas Direct on 0800 662 663.

Group A, B & D £39.99
Group C £44.99
Group E £59.99
Group F £19.99
Group G £29.99