» What is The Think Tank®?
The Think Tank® enables your tank to think for itself, letting Calor know how much gas you have and when you need a gas delivery. A contents gauge on top of your tank regularly monitors your gas levels. A transmitter then sends a signal to a built-in dialler unit, which automatically calls Calor's central computer and informs it of your current gas level.
The Think Tank now uses GSM technology to relay the information - meaning you no longer need a landline to benefit from the system. When you need gas, your local Calor Depot is immediately alerted and a delivery is scheduled.
» Will it cost me anything?
Calor fund the upfront cost of the telemetry units and the existing standing charge you pay contributes towards the installation, maintenance and call costs of telemetry, as well as existing tank maintenance and the emergency services
» My tank is underground, can I still have one fitted?
Yes, subject to site survey. Previously, new trenches had to be dug so the transmitter could be fitted to the outside wall of the house - but a separate trench is not required for the new telemetry units.
» What distance can the signal be transmitted from The Think Tank® unit fitted to the tank?
Distance is no longer an issue for new telemetry units, as they use GSM technology.
» Will I definitely get a telemetry unit if you come to install it?
In most cases yes, but tests will be carried out to establish suitability. Telemetry equipment will be fitted when an adequate mobile phone signal can be obtained from our SIM card provider
» Do I need to be in the premises for the unit to be installed?
No, you do not need to be present when new units are fitted.
» How long will it take to install?
On average, it takes just four minutes to install the units, but it depends on the individual installation.
» What does it cost me in telephone charges?
The Think Tank® is free to all Calor customers so there are no dial up costs
» Will it affect my telephone/Sky/cable/PC/Internet connection/alarm?
No it will not affect any of the above - the new units no longer go through your phone line.
» Can I still order my gas deliveries by phone?
We would prefer to deliver on automatic top-up based on Telemetry information but you can still call us to order your gas if you think it is necessary. However, we will know how much gas you have in your tank and will call you to agree to accept a delivery when the Telemetry system advises it is necessary.
» Will the unit be affected if there is a lightning storm?
The Telemetry Dialler connection is protected with a fuse which may blow if there is a lightning strike on the phone lines in your vicinity. This is designed to protect the Telemetry Dialler Unit whilst still allowing your phone to work. If the fuse does blow the Dialler will stop calling to Calor’s central computer. The system will report to Calor staff that calls are not being received and we will contact you to investigate the cause. Where we can establish the fuse has failed we will send you a new phone connector which you can connect yourself or have the Calor driver install at the next delivery.
» Will I still get deliveries if the Telemetry system fails?
Yes, you will still receive deliveries as normal. We have built in a failsafe solution which reverts to the existing forecasting system for deliveries in the event of breakdowns.
» Who should I inform if I feel there is a problem affecting the Telemetry Installation?
Simply call your local Customer Operations Centre and you will be advised of what needs to be done. If the unit is not operating, an appointment to rectify the issue will be arranged by the local contractor or a member of Calor staff; in the meantime there is no need to worry about deliveries as Calor’s normal delivery forecasting system will take until the problem is rectified.