General FAQs

 
 
 
 

If you have a query regarding LPG, your account, servicing or safety, see our list of frequently asked general questions.

» What is the Calorific value of LPG?

Commercial Propane = 13.83 kWh/kg

Commercial Butane = 13.62 kWh/kg

» Do you have a facility to pay our bills online?

Yes, you can now pay your bills online through Calor Account Online .

» Who do I contact to transfer my direct debit details to another account?

Contact your local Customer Operations Centre, contact details can be found on your statement.

» Do I need an adapter in order for a mains gas cooker to work on Calor?

You would need to contact the manufacturer of the cooker for a conversion kit.

» Where can I find advice about training for safe servicing of Calor calor gas equipment?

You can contact Gas Safe® Register (formerly CORGI) for a list of local gas engineers, or you can contact CalorForce (see the related articles section below).

» Where can I get a health check for my mobile gas heater and issue a safety certificate on completion

Most local Calor Gas Direct dealers can offer this service, call 0800 662 663 and they will be able to advise you.

Details of what the health check includes can be found by visiting the 'LPG Portable Heater Health Check' page in the related articles section below.

 
Calor Tanker 
 

Contact Calor

Our team is waiting to hear from you

 

Call: 0800 181 4530

The Calor team consists of specialists from all areas of the business, who are on hand to offer advice, discuss your needs and answer your questions

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