» I have inherited unwanted empty Calor cylinders / bottles, how do I dispose of them?
To locate your nearest Calor Gas Direct outlet please call 0800 662 663 or use our online search facility. Return your unwanted Calor cylinder to us and we'll donate £5 to Make-A-Wish Foundation® UK, to help make magical wishes come true for children and young people with life-threatening conditions.
» I have purchased a Calor cylinder / bottle, should I have received a regulator with it?
No, regulators are usually supplied on the appliance. Alternatively you can purchase one online visiting Calor Toolbox.
» Do cylinders come delivered to you sealed? How are they sealed?
Yes, there is an orange plastic cap on the valve.
» I have an empty cylinder but I don't have the cylinder refill agreement, can I get a refund?
Unfortunately no, although we are happy to take the Calor cylinder back and donate £5 Make-A-Wish Foundation® UK, to help make magical wishes come true for children and young people with life-threatening conditions.
» I would like to exchange my cylinder for a different size, can we do this at any Calor outlet?
Yes, call your local Calor Gas Direct outlet on 0800 662 663 and they will be able to advise.
Cylinders fall into two categories (see below), and may (subject to availability) be able to be exchanged for another cylinder within the same category free of charge. To exchange a cylinder for one in a different category, a charge may be applicable. Use our Cylinder Exchange Policy widget to see which cylinders you can exchange.
» Taking cylinders abroad/availability of Calor abroad?
You can take Calor cylinders abroad but you will not be able to purchase them outside of the UK.
» How many hours of heat are provided by a 15kg cylinder?
Running constantly at 3kW, a 15kg cylinder would last for around 68.5 hours.
» What are the guidelines on siting Calor cylinder installations outside?
As a Calor customer we are very keen that you are provided with additional information to help you manage this important issue. Please see LPG Cylinder Storage in the related articles section below for further information.
» Where can I find instructions on how to fit, remove and maintain regulators?
You can find instructions on how to connect and disconnect your Calor appliances properly and safely in our Regulator Guide which can be found in the related articles section below.
» How full is a Calor gas cylinder in a full condition, in percentage terms?
All cylinders are 80-87% full as space needs to be left for the expansion of liquid. The weight on the front of the cylinder is the total weight of gas in the bottle.
» Where can I get my butane/propane Calor gas bottle refilled?
To order online visit our Cylinder Gas Shop or call 0800 662 663 and you will be diverted to your local Calor Gas Direct outlet. Alternatively, you can order your gas online via our Cylinder Gas Shop ordering facility, which can be found in the related articles section below.
» Can a refill shop supply a new cylinder / bottle?
Yes, our Calor retail outlets can supply and exchange cylinders / bottles. Call 0800 662 663 for you nearest Calor Gas Direct outlet.
» Do I need to pay an initial charge if I don't have a bottle to start with?
Yes, you will need to pay a cylinder refill agreement charge which covers the cost and maintenance of the Calor cylinders.
» What is the cost of the initial charge on a cylinder?
This varies between cylinder size and type, please ask your Calor Gas Direct outlet when calling 0800 662 663 or via our Cylinder Gas Shop, which can be found in the related articles section below.
» How can I monitor how much gas is left in a cylinder?
Calor’s 5kg and 13kg Patio Gas® cylinders and the Calor Lite® are fitted with Calor's new Gastrac® - an indicator which tells you when you are running low on gas.
For all other cylinders, the empty tare weight can be found on a metal disc on the shroud, this gives the weight of the cylinder in pounds and ounces. To convert this to kilograms multiply this number by 0.453592. Once you have the empty weight of the cylinder you can put it on some scales, then you will have the total weight, so you can now take the empty cylinder weight off the total, this will give you how much gas you have left in the cylinder.
» What is the empty weight of bottles?
All bottles will vary depending on their size, etc. The weight written on the metal disc on the shroud is the weight of the empty cylinder.
» What are the dimensions of cylinders?
Cylinder Type/Size Height Diameter
Butane: 4.5kg 340mm 240mm
Butane: 6kg BBQ Gas 314mm 306mm
Butane: 7kg 495mm 256mm
Butane: 15kg 580mm 318mm
Propane: 3.9kg 340mm 240mm
Propane: 5kg Patio Gas® 314mm 306mm
Propane: 6kg 495mm 256mm
Propane: 13kg Patio Gas 580mm 315mm
Propane: 13kg 580mm 315mm
Propane: 19kg 800mm 315mm
Propane: 47kg 1290mm 375mm
» How many litres of gas are in 47kg cylinders?
» Which Calor gas cylinder should I use for my barbecue / patio heater / portable heater?
Appliances should generally state which cylinders they are compatible with, but if you are unsure, use our guide on the 'Which Gas Cylinder do I need' page which can be found in the related articles section below.