Calor's business structure

Calor offers you the opportunity to develop your career and skills in a number of diverse and exciting areas of business. Here you can discover Calor's business structure.

Calor operates a supportive working environment which values each individual’s contribution and encourages functional adaptability and original thinking. The company offers you the opportunity to develop your career and skills in a number of diverse and exciting areas of business.

The bulk sales team operates in a large number of market sectors within GB offering customers advice and guidance on all aspects of LPG. A bulk salesperson could have one call at a domestic household – to discuss the best position to site a bulk tank or offering advice on the selection of a heating boiler - whilst the next call could be with a fork lift truck user considering whether to purchase LPG, electric or diesel powered trucks.

Bulk sales has a very varied customer base and in each market sector the Calor salesperson is seen as the professional and knowledgeable authority, providing good and reliable advice. Bulk salespeople are targeted on winning new, profitable business and the sales incentive scheme recognises good performers with appropriate payments.

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CalorForce is a wholly owned subsidiary of Calor Gas Limited and was established in 2005 to provide the broad range of LPG engineering services required to meet the demands of 21st century customers.

The Company comprises a team of highly trained, gas technicians dedicated exclusively to the LPG market. They are backed by Calor's unrivalled technical expertise.

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At Calor effective communication is a high priority. Calor believes that the Press, Government, Non Government Organisations and of course its staff, should all be well informed about issues relevant to the business.

The Customer Support Centre (CSC) provides market leading excellence in customer service. It operates as a ‘one stop shop’ for all customer account management, dealing with complex commercial and dealer contracts, as well as specialist domestic metered supplies.

This side of Calor's business boasts over 2000 potential product applications and, with a correspondingly huge range of diverse customers, there is never a dull moment!

Cylinder sales teams are based across GB and offer a number of exciting roles ranging from direct sales, which provides a first foot on the sales ladder, through to professional territory sales management, often covering an area with several million pounds worth of business. The cylinder business also offers tremendous opportunities to move into general management in the position of Calor Centre Manager, where responsibilities are many and varied.

Working in cylinder sales provides a full understanding of Calor’s many and diverse markets. The friendly helpful nature of the sales team ensures that recruits enjoy great support in a constantly challenging and exciting market place.

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This team furnishes the high quality financial management information on which decisions are made and performance measured. It plays a central role in providing the advice and support needed to ensure the organisation meets its goals. The team culture is one of focussed excellence and continuous improvement.

Key functions include management and statutory reporting, budgetary planning and analysis, sales, purchasing and general ledger processing, treasury, tax, audit and Enterprise Resource Planning (ERP) provision.

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The very nature of Calor's products dictates that safety is the number 1 priority.

The Safety, Health and Environment (SHE) department is responsible for maintaining and continually improving Calor's Health & Safety and Environmental Management Systems. It also ensures that Calor works to, and complies with, all relevant Health, Safety and Environmental standards.

The SHE department supports and advises sales and operational teams across over 70 locations, many of which are major hazard sites, as well as dealers, contractors and end-users. Field based Health & Safety Advisors disseminate best practice and undertake inspections, audits and incident investigations in support of national policies and programmes.

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Calor's HR Department is committed to providing a professional service to all its customers. HR supports the business by providing advice on a broad range of issues such as resourcing, change management, performance management, health and wellbeing, career development, training and reward. The HR team is based at the Head Office, Tachbrook Park, Warwickshire.

Ongoing HR Training ensures that Calor nurtures and develops individuals, enabling them to achieve their personal goals and deliver their best work.

Roles in HR offer the opportunity to become involved in a wide range of interesting issues and national projects, each demands genuine teamwork, but with individual accountability.

IT Services are provided centrally from Tachbrook Park and support over 1,250 employees across the business. The IT function comprises a team of in-house staff working with outsourced service providers. Calor's IT policy is one of implementing the latest technologies in order to drive continually improving business performance.

Calor recruits from a wide range of sector backgrounds. Where applicants have worked is not as important as the attitude and the skills they bring with them.

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The Group Legal Department is also located at Calor's Head Office at Tachbrook Park . Group Legal's main functions are to provide a professional service to all areas of the business in order to help the Company achieve its business objectives and to provide advice and counsel to protect and defend its corporate reputation.

The work carried out by Group Legal includes drafting and reviewing commercial contracts, providing advice on commercial disputes, supplying regulatory advice, supervising the work of external law firms, providing legal training for the business, executing Company secretarial work and managing a large insurance portfolio.

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Calor takes a customer led approach to marketing which has resulted in it becoming a leading household brand with almost universal recognition throughout GB.

The Marketing team's primary role is to determine corporate strategy across all applications and market sectors in order to acquire, and retain, satisfied customers.

The department makes use of the full spectrum of marketing skills: advertising, direct marketing, PR, sales promotion, telemarketing, e-commerce, sponsorship, brand development, planning, research, new product development, and pricing.

Key functions include Consumer Marketing, Commercial Marketing, Network Marketing, Research & Planning, Events and Communications and Telemarketing Sales Support.  

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In today's highly competitive LPG market, maintaining a critical lead over its competitors requires Calor to consistently deliver an unequalled service. This is fundamental to retaining and acquiring new customers. Calor will continue to adapt and change to satisfy customers' requirements by investing in customer led technologies, infrastructure and most importantly its people.

In order to achieve this unequalled service Calor have a number of Customer Operations Centres across Great Britain . Examples of roles within operations are distribution professionals, bulk and cylinder drivers, delivery and driver schedulers, customer service agents and engineering.  

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