» Calor’s Sustainability Commitment – 5 Key Areas
5 key areas are at the heart of Calor’s Sustainability Commitment. These areas have been translated into highly measurable and specific annual action plans, and accountability for delivery has been defined throughout the company.
» A better future
Through the selection of appropriate partners and direct investment, Calor will become highly active in the development of LPG Renewable Energy Systems, closed-loop piped in rural energy and new generation technology solutions.
Calor will actively participate in business, Government, and NGO forums to aid the development of a climate for sustainability for the benefit of businesses and consumers within the UK. Calor’s sustainability commitment will be the baseline for all such communications.
Calor will continually review its business operations to ensure that its structure, customer propositions and investment programmes are sustainable in an ever-changing societal, economic, and environmental climate.
» A better business
Calor has incorporated sustainability as a significant element within the market analysis model which is used to drive Calor’s marketing strategy across all of its key markets.
Calor is committed to an overall Carbon emission reduction target of at least 25%, over 2005 levels by 2018. This target represents a further 5% reduction over and above the 20% reduction required of the UK Government. Detailed annual action plans and targets for each business area will be set and reported on with progress interrogated as part of the annual strategic review.
All Capital Investment decisions will consider defined sustainability criteria appropriate to the equipment/project proposed.
» A better service
Customer Satisfaction surveys will incorporate sustainability awareness measures from our consumers. This will inform our ongoing business strategy.
A better service must also mean a more sustainable service. This is particularly important in our product distribution where mileage, vehicle types and new technology solutions will be constantly monitored, evaluated and improved where necessary.
All customer-facing staff will undergo sustainability training to enable them to specify best practice, sustainable energy solutions and advise on energy efficiency measures.
Appliances that Calor markets will have clear energy consumption/carbon emission information detailed on communication materials and the website.
All customers will be encouraged to adopt best practice for the conservation and responsible use of energy - particularly LPG. For example, statements, invoices and delivery notes will contain specific information relating to these areas and will direct people to further information sources including Calor’s website.
» A better employer
Employee Surveys will include sustainability awareness measures. This will inform future internal communication strategy.
Continual professional development and Health and Wellbeing programmes will be made available to staff at all levels. The aim is that all staff will receive a free personal medical within the next three years and grants can be applied for, to support or set up health and wellbeing initiatives.
Company Councils, Conferences and Employee Forums will always include sustainability themes. The CalorForce apprenticeship scheme will provide high quality training while preserving skills that might otherwise be lost from the community. We aim to have 75% of our field sales course to gain a Nationally Recognised Qualification within the next two years e.g. ISMM.
Charitable activities of our employees are recognised by Calor. Participants can apply to have their fundraising ‘matched’.
» A better reputation
All Community Sponsorship and Employee Engagement Activity will include sustainability themes. For instance Calor’s Village of the Year competition will have its judging criteria realigned around sustainable development.
Calor will operate a ‘Good Neighbour’ policy at all business locations, which will aim to be sensitive to the local community and contribute positively to the sustainability of the local environment.
The Calor Sustainability Commitment will be featured on the web together with annual progress summaries and independent review results. Targets will be published and reported on, whether they are met or not, and future action plans published.
The Sustainability Commitment will be promoted through all communication activity. Ongoing research will include the use of focus groups made up of key stakeholders.
