New customer information - cylinder refill agreement
When buying a gas bottle from us for the first time, you’ll be subject to a cylinder refill agreement charge of £34.25 and if you do not have a gas bottle to exchange, this cost will be automatically added to your order when you checkout, for every bottle you purchase without an empty counterpart to exchange. This is because, although your buying the gas from us, the steel bottle itself, remains our property for the duration of its use.
This means, that the first time you purchase a gas bottle, you will be subject to this charge but when you’re gas bottle in empty, you can exchange your empty gas bottle for a full bottle within the same category (see gas bottle exchange policy), at just the cost of the gas and you will not have to pay for a cylinder refill agreement again.
If however, if your gas bottle is empty and you no longer require gas and do not want to make an exchange for a full bottle, you can return the gas bottle to us and we will refund the cost of the cylinder refill agreement to you on a sliding scale, based on the length of time the bottle has been in your possession.
Product code 110071 Manufacturer Calor Cylinder Type Butane Cylinder Colour Blue Capacity 7kg Gas Trac No Height 495mm Diameter 256mm Tare weight (empty) 9-10kg Gross weight (full) 15-17kg Rec. offtake (approx.) 7kW Cylinder usage Portable heaters
Gas cylinder delivery £5
Gas cylinder orders
Orders containing gas bottles will receive the gas delivery separately due to gas transportation restrictions.
Gas bottles will be delivered within 2-3 working days by your local Calor stockist, the details of which will be provided in your order confirmation email following purchase.
Please have any empty gas bottles available for exchange if applicable. Any order without a gas bottle to exchange is subject to a cylinder refill agreement prior to delivery.
Please note: For safety reasons, we are unable to deliver gas bottles to basement properties, residences above a 3rd floor or any residences in buildings with 5 floors or more.
Returned goods must be unused and supplied with their original packaging, unless the goods are faulty.
To arrange a return please contact us within 30 days of receiving the goods by email email@example.com or by phone 0800 1814512.